Taveras Appliance Service/Gator

"Antonio is absolutely an excellent TECH with GATOR APPLIANCE. Why? He is not only friendly, but very knowledgeable and always provides over the top customer service. He ensures that the appliance(s) are thoroughly checked and in working order so there is never a recall with GATOR APPLIANCES. Also, Antonio shows up as scheduled, calls 30 minutes in advance when he is on his way and his Office confirms the appointment in advance prior to the appointment. Total thumbs up for ANTONIO and Gator Appliance. Thumbs up for Brenda in the office as well."

"Antonio was very efficient and had my part installed and checked out ."

"I used them in March 2022 to unclog my refrigerator’s drain. I paid $289. The technician assured me this won’t happen again in near future. Of course 3 months later it happens again. I called the company and talked to a very rude representative that told me the “service guarantee period” is only 30 days and that I’ll have to pay everything again. I asked her where on the invoice or their email this “30 days period” is specified but she answered that they provide this only on the phone (how convenient..). She of course refused to provide me with a free repair and demanded I’ll pay everything again. She also refused to give me the name of the manager because I don’t “use their service” when I told her that I did use the service and wants to talk to a manager about that service she said the “service ticket is already closed” and I’ll have to open a “new one” (???!!!!!). Horrible service very unprofessional very rude. They have “30 days guarantee period״ that appears no where in their invoice/mail and they refuse to fix the problem their technician should have fixed long time ago. Save your money and go somewhere else!!!!!"

"I see a lot of complaints about the operators, and I think it is a little unwarranted. I have found the operators to be nice if you are friendly to them. They are not going to cut you any breaks and charge you for sending a technician whether they fix it or not to your residence, it's the policy, and if you don't like it, they can't do anything about that. The company, not the operators and technicians, will milk you, and since most people have no clue or don't care to take time to fix little problems themselves, these folks are probably pleasing a lot of people with their services. If there is a significant issue, they will call the appliances customer service and troubleshoot the issue. There is no technical expertise, and if the problem involves heavy lifting or getting into a tight area, they are not going to help you, and they will charge you for a visit for each appliance no matter how much time they have spent. It's fair because they lay it out in advance, you know what is happening, but when nothing gets resolved, you feel screwed. They will tell you to call an electrician or call a plumber to take a look. If you live in a rented apartment and your problem is broken glass on a stovetop, and you do not want to have anything to do with fixing it yourself, these are your guys. If you have high-end appliances and need an assessment and repair done. I suggest you go with a brick and mortar licensed seller/installer of your said appliance."

"They took fabulous care of my mom today. She called me thrilled with their service--big brand stores don't give this kind of service. We wanted to leave a review as they were honest, timely and very professional. Marlon, the technician, was a wonderful appliance tech. Thank you for being there, diagnosing the issue, and taking care of our warranty work quickly and pain free!"