Air Doctor

"Very poor experience. We had them come in for AC repair though a home warranty service. They fixed it and convinced us to use them for cleaning twice a year for $175. We did that. Then, two days later the AC died again. Called back and they weren't available. We asked if we could get a refund for the $175 for the two cleanings and they said no. We had another company come in and they actually fixed the AC. Since we couldn't get a refund on the two cleanings we scheduled the two cleanings for later in the year. The date rolled around and I tried to call them to see if we could move the dates. Their phone kept beeping twice then handing up. No body called to confirm the appointment we had scheduled, their phone wasn't working so we couldn't get through to them, and they never showed up on the scheduled day either. I don't know what kind of business this is but it doesn't work like a business. Looks like we lost the $175 so I wouldn't use them if I were you. It's a waste of money."

"I am the Office Manager here at Air Doctor. Due to the unexpected passing of the owner, we have been forced to close our doors for good. This has been a very difficult decision to make, but was the best for all in the long run. We thank you for your business and support over the years. We wish everyone the best."

"Horribly bad experience. Originally scheduled cleaning with them beginning of July since they were contracted with AHS. Unfortunately, AC went out night before appointment. The individual that came out gave me a quote for the new ac system (handler and compressor). Stated it wasn't worth filing with AHS as they wouldn't cover it anyway. He said they'd give me a $500 AHS credit that they offer on new units (later found out that AHS doesn't do this and have never heard of it). They were able to come out next day to begin work. Upon arriving they informed me that the air handler in the attic had to be relocated, that it wasn't serviceable in the attic and had to be relocated to the garage. This was going to cost me another $700 at which point I pushed back and they said they'd eat the cost. Oddly enough the materials they needed to relocate the unit were already dropped off in the morning, prior to telling me it would need to be relocated. During the installation I told them, and texted the salesperson, that they were blocking the garage light and door switches. I was told this was installed to code. They completed the installation around July 7th at which point they still had to replace breakers in the panel to accommodate the new units. In addition, they had left work trash in two boxes that I told them was fine assuming it would be picked up within a couple days. Needless to say, it took multiple calls and emails and nearly 2 weeks before the trash was removed and breakers replaced. Nearly a month after the installation was completed an inspector arrived and failed the installation. The inspection failed because of improper scope of work on the permit, relocating the unit, not installing a bollard in front of the unit, not installing a protective covering around the duct at ground level. Not surprisingly it was also failed due to blocking the switches. Because they relocated the unit and had to redo electrical they also required an electrical inspection which was never scheduled. Another week has passed and I was contacted by the contractor that someone would be out the next day to complete the work noted by the inspector. At 10am, the next day, I called them concerned that they wouldn't be able to complete the work in time and that as a result we wouldn't have ac for the night. They apologized for the miscommunication and that I was misinformed, that they wouldn't be completing the work. They were only sending someone out to come up with a plan to move the unit. They also didn't have the parts in stock yet. To be continued because they still haven't completed the work and inspections are still not complete. The level of miscommunication, inability to listen and their lack of follow through is beyond unacceptable. These folks shouldn't be trusted with your ac and the fact that they failed an inspection for 4 things on a single installation is terrible."

"WOW! Great service is rare these days! Air Doctor prides themselves on wonderful service and I experienced this today. Every area of the company is efficient and treats one another with kindness. The service tech today, Jack was so knowledgeable he fixed our system in a timely manner. Other companies have tried to address the issue without success, thank you Jack!"

"I used them through my home warranty company after my ac died during a heat wave in tampa, fl. They came in 3 days after I filed the claim and too my ac motor. A week later they promised to come and fix it but on the day I called them they said they needed to order more parts. 3 days later they come back and install a used motor. The tech left stating he needed to order another part. After 2 weeks of no air conditioning I called another company the issue was fixed in 3 hours. I would not recommend them to anyone."