Graham Heating & Air Conditioning

"Thank you to Graham Heating & Air Conditioning. As always, the technician and support personnel are prompt and courteous. Kenny was wonderful to work with as he explained each step of the maintenance call including the need for further diagnostic and equipment upgrades. We appreciate the time, attention and service provided to us."

"Graham is an exceptional company! Kenny is very knowledgeable, thorough and a very professional man! He amazes me with the level of professionalism he brings to the company. Definitely recommend this company! Five stars to their employee! You can definitely see the level of service the company is trying to deliver."

"Honestly one of the WORST experiences. The tech from the initial visit in July failed to fix the problem, so I had to call them out again just a few months later. I was told the part was covered under warranty, but then still charged $1950 for labor. Work was completed over 2 visits (because they needed to order a part) in about 6 hours, 7 at the very most, so I guess their hourly is $325? Or is it $271? Who knows, because they're not upfront about that either. Be sure to ask. Not to mention they didn't even show up on the scheduled day of service. I had to call them and ask where they were. They didn't have my correct information. They called the wrong person to let them know they didn't have the part yet, leaving me in the dark. They offered 10% off and 3 years of their maintenance package, as if I'm ever going to call them again. Do yourself a favor and NEVER CALL THESE PEOPLE. YOU WILL BE SWINDLED. UPDATE: It's been 3 weeks since my appointment, and yesterday a technician showed up unscheduled and unannounced to perform some service that I did not approve. I don't know if these people are just plain pushy, or if they're really that disorganized. When I spoke to the office to let them know that I did not schedule their service and that I would not be using their company any longer, I was told a manager would call me back. I never received a call. Instead, today I got an email "explaining" why I was charged $1950, but still never received exact pricing for anything, even when explicitly asked, leading me to believe they profile their customers and just charge whatever they want. DO NOT USE THIS COMPANY. EDIT: Here we are less than 3 months since their SECOND visit and my A/C unit isn't working again. Can't stress enough how untrustworthy this company is."

"The staff was extremely helpful and knowledgeable. The installation was very fast and easy. Great prices and the quality of service is excellent. The installation team led by Colin, Ryder and Dannel were great."