ARS / Rescue Rooter
4150 Church Street, Sanford, Florida 32771
About the Business
ARS / Rescue Rooter in Sanford, Florida is a trusted general contractor providing a wide range of services for both residential and commercial properties. Located at 4150 Church Street, they specialize in HVAC, plumbing, and electrical services to keep your home or business running smoothly. With a team of skilled technicians and a commitment to customer satisfaction, ARS / Rescue Rooter is the go-to choice for all your contracting needs in the Sanford area.
Reviews
"Great service!! Erick was super informative and thorough. This is the second time I've had them service our AIR/HEAT (HVAC) in our home and they came out one other time on an emergency. Great Company!! Honest work , nice friendly people and fair prices keep us going back."
"I called this company because my unit shot out some steam when I clicked the heat up. They sent their tech Luis out who then told me I needed a compressor and that my unit was completely shot. He said it was out of freon as well and due to the high cost of the parts and service I was better off just getting a whole new unit. When I told him it wasn’t the air I was having an issue with it was the heat he avoided the conversation altogether by telling me my unit was shot. I scheduled an appointment to get an estimate for a new unit and in the meantime realized the unit was less than 5 years old and called the agency that installed it. They came out, explained what the heating coil was doing was completely normal and what the unit would be doing if it needed a compressor and out of freon. To make a long story short, there is nothing wrong with my unit. It was working fine and still is. I have called this company repeatedly since then for a refund of the service fee and have gotten nothing but shuffled around and told that a manager would call but no one has called. When I asked about their supposed ARS guarantee “if you are not happy with the service we will either make it right or refund your money” they simply said it was non refundable and if I wanted I could call the quality assurance manager. Do not do business with this company. They will try and scam you into thinking your unit needs replacing."
"I purchased a Lenox AC unit 7 years ago from Home Depot and they use ARS as a subcontractor. I been using ARS service then. Like all new equipment everything works well in the first 3-5 years. Also, I am paying monthly for their yearly maintenance service. The service experexperience with the maintenance dept. Has been really bad in the last 2 years . It takes 4-5 days for a tech to come to my house, after 6-7 calls; the technicians dont seem to stay long in the company. There are two managers who are rearly available to talk to. I went to the Sanford office and Jennifer Spurlin's "Quality Assurance Manager "customer service leaves a lot to desire. She completely ignored my calls and emails ..she never followed up and finally Mr. Lewis, Service manager, responded to me. In the last 2 weeks 2 technicians came to my house for maintenance and now August 27, 2023, the AC has overflowed and half of my garage ceiling is damaged, in addition, we are having the AC working only at 80-81 degrees in my house right now. That is the reason for my rating. I am sending an email with pictures of the damage and praying I get a response soon from Mr. Brandon Lewis."
"My mom was very hesitant to update her ancient AC unit but Solomon made her feel ok to finally agree. He made sure to sell us what we needed and not the most expensive unit he could. He showed us all our price options and expalined everything to make sure we understood what we were getting and that we could afford it. Everything is great quality and done right. It was even pointed out at our estimate that we were missing safety features which no one noticed since moving in 2007. I of course was put off at the price at first, but after the install and seeing how great the crew did and knowing we don't have to worry about dropping hundreds for parts or labor any time soon is worth it. I wasn't worried about anything being done right, I was confident it everything. It also came with a nest thermostat, which is really nice and efficient. This house has never felt better. I have noticed the hot parts of the house seem to be getting air more evenly. I am not stressed about the AC running up my bill because it doesn't know when to turn off. So far, so good."
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