Mercedes-Benz of Gainesville Service Center

"Some hiccups during busy days and have few times that I had to go back with the issues still remain. Overall, decent service. Advisors are mostly nice. TJ is the best advisor I got help a lot with."

"Bought my 2nd vehicle from MB of Gainesville and both have been excellent experiences from start to finish. Highly recommend Jeff and his team."

"Have been calling for WEEKS to get a quote on a broken sensor talking to people who say they don’t know and then leaving messages for the people who decide to not answer the phone then calling another day just to be hung up on multiple times and never gotten back to this is ridiculous and a true pain"

"Towed car in for a dead battery, they didn’t touch it for 6 business days. When I called for an update they had no clue the status. I called again later that afternoon giving them time, they said the battery was replaced and to give them an hour to finish up and it will be ready for pick up. Called before heading over there and they tell me they are in the middle of replacing the air bag and sun roof?!?!! I said do you have the right car? They said yes, I asked why I was not informed they were doing this additional work, they said they didn’t know. They put the sunroof on wrong so it failed a test ( a repair I didn’t even have an issue with or ask for) so they ordered the part, this happened the day before and they get again, didn’t tell me. They said it would be ready the next business day if the part came in and when I called mike said he would check on the status then HUNG UP and went to lunch, I called back and Tom was INCREDIBLY rude I was in shock he changed his voice inflection to a mocking tone actually making fun of me. THESE PEOPLE SHOULD BE FIRED. If you’re going to charge $500 for a battery you better at lease be respectful. Shameful service and incompetent team."

"They are crazy, I'm wait 2 hours 30min but they didn't touch my car. Bc they think I'm not in here. I request oil change only. Is this Mercedes Benz service? Why I made appointments Pool service...."