Geek Squad
34940 Emerald Coast Parkway, Destin, Florida 32541
About the Business
Geek Squad is a technology institution located at 34940 Emerald Coast Parkway in Destin, Florida. Our Geek Squad Agents are experts in all things tech and are ready to assist with any issues you may encounter. Whether you need help installing or repairing products in your home, our team can come to you or you can visit us in-store.
Total Tech Support is a membership program dedicated to supporting all the tech in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home, assess your needs, and create a customized plan for adding new tech or appliances.
We offer services such as phone repair, Apple repair, computer and tablet setup, TV mounting and repair, smart home installation, appliance repair, car electronics installation, gaming console repair, camera and camcorder repair, and more. Our Agents are available 24/7, 365 days a year to provide expert assistance both online and in-person.
Geek Squad Protection ensures that your tech remains in top condition beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to discuss any questions or concerns you may have about your products. Stay up-to-date on the latest tech innovations and discover new technology with the help of Geek Squad.
Photos
Contacts
34940 Emerald Coast Pkwy Unit 150, Destin, FL 32541, United States
Opening hours
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews
"I was having problems with the screen going black on my monitor for my desktop computer. I had dealt with The Geek Squad before in Washington State and had a great experience with them. I tried to call their phone number for advice after finding one on the internet. Nothing would connect. That ment, a 25 minute travel to their store in Destin, Fl after making an appointment, on line, using my wife's computer. I was told that my RAM or another component probably was bad, and the system needed to be tested. But, I needed to pay $185, plus tax for a membership. I paid the membership. Was given a date (two days out) where they would call me to let me know what the problem was. I waited until that night before I called the number on the business card that I was given for updates on my machine. Right before they closed, I got a call saying they found the RAM to be bad and had updated the BIOS other files. But they needed to run the graphics card to test it, and it would be ready for pickup the next day. Three more days when by. I called every day on their automated system, and the same message played over and over. Your device has not been assigned to a technician. I left messages to be called back, but to no avail. After 6 days, I drove to Destin, Fl to The Geek Squad to personally get some answers. I was told, again, the RAM was bad, but the Graphics card was ok. I inquired as to why no one was calling me back, giving me updates, and was told that all messages go b to a central message bank that is accessed once a day. They said to come back in the am to pick up the computer. Which I did. Got the system back and half of the other things I wanted done weren't completed. Case cleaning and cable management, but the RAM had been changed out. I contacted L33T Computing Solutions in DeFuniak Springs, FL, and he took the system in to finish the rest of the work.. The first thing he found is the RAM installed by The Geek Squad was not connected properly. He tested the old RAM and found there was nothing wrong with it. He reinstalled the old RAM and bench tested everything. Proved that the Geek Squad can't be trusted anymore. Thank you L33T for your help."
"I went in to this place to renew my total tech support and security. I was told total tech support had changed but it was the same only better. Come to find out the same only better did not include the security section called Webroot. To me Webroot was a major benefit of the Total Tech Support. After my computer caught a virus, I called for help was told it could not have been done remotely and I would need to bring it into the store. Do not buy any additional warranties unless absolutely everything said in the sales presentation is indeed in writing, you can not believe the misinformation that Corp officials have introduced into training ."
"Went in with a MacBook Air that wouldn’t turn on. They opened up the bottom and found two drops of water and claimed it was irrecoverable. They also said that the gold and copper bits were corrosion. They were going to charge us $100 just to backup our data and give us back a broken computer. We said heck no. Instead we went to CTS computer repair about 10 minutes down the road. Brian opened it up and actually did a diagnostic and saw that none of the water indication sensors had been tripped. He checked the battery and saw it was bad and installed a new one for us for $90. So all in all, for less than the price of a backed up drive, the computer is as good as new no thanks to Geek Squad."
"If I could rate this place any lower than 1 star I would. I brought my iPhone 12 Pro Max in because it had an issue with the display. The display needed replaced and it was covered under apples warranty. They told me it would be 1-2 hours till it was fixed so I waited there and just looked around while I waited. I went back up to the desk a while later to check on the status and they said we had to reset your whole phone. I said okay? Then they said okay good because we already did it. No one asked me before resetting my entire phone so I almost lost 10 years of photos and videos on my phone because I was completely locked out of my iCloud account. I contacted apple and there was nothing they could do. After that they told me that they would have to keep my phone for a few days and then offered me a FLIP PHONE and to BUY the service for it!!!! That’s because they couldn’t give me any other loaner. The manager realized “the extent” of the situation and finally agreed to send me home with an iPhone as a loaner at no charge. When I arrived home I was able to get access to my account because I luckily had a screenshot of my recovery key on my Apple TV. This place really does suck if you don’t want to lose all of your stuff DO NOT GO HERE I don’t recommend it to ANYONE!"
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