Boutwell's Air Masters
204 East Olive Road, Pensacola, Florida, United States
About the Boutwell's Air Masters
Boutwell's Air Masters, located at 204 East Olive Road in Pensacola, Florida, is a trusted general contractor specializing in HVAC solutions. Serving the area since 1973, our experts understand the importance of a reliable air conditioning system, especially on the Gulf Coast where summers can be intense and winters can be chilly. Whether you need repairs or a new installation, our team is dedicated to providing fast and accurate service to get your system up and running smoothly. With convenient financing options available, regular tune-ups, and hassle-free filter changes, we ensure that our customers enjoy lower energy bills and total peace of mind. Contact us at 850-969-9711 to schedule an appointment and receive professional recommendations for your HVAC needs.
Photos of Boutwell's Air Masters
204 E Olive Rd, Pensacola, FL 32514, United States
Opening hours of Boutwell's Air Masters
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Boutwell's Air Masters
"We had both inside and outside units replaced a few years ago. That was its own headache with multiple techs having to come out because the outside unit never would work properly after installation. We ended up with a second new outside unit after all of that was over. Fast forward to now and I have found out from a home inspector that the outside unit was hooked up to an incorrectly sized breaker this whole time. I attempted to speak to someone at Boutwell and was first told they are not electricians so it is not their problem and then I was told I would receive a call back from a tech and never heard back. It seems pretty crazy to me that an HVAC company does not check what size breaker the units are rated for and at least confirm that is what is being done. We have since contacted an electrician to fix the problem ourselves as I had zero expectation of receiving any assistance from Boutwell however I did at least expect to be contacted to explain how this happened."
"Been using Boutwell's for services of our AC unit for 4 years (since we purchased our home). They are always timely, their honest and efficient. Their office staff is amazing. One morning the sweet lady who answered the phone helped walk me through a checklist of generic maintenance to make sure I wasn't missing something on my end and paying for a service call that was unnecessary! We decided with the great pricing option to upgrade our 18 year old AC! Worked with Josh and a great team of installers. Josh did an exceptional job of providing me all the information with no pressure to upgrade our old unit. This company was efficient and professional."
"This company installed an HVAC system in our new home (builder contractor) and after 13 months (just outside their 12 month “labor warranty”), a defect in the air handler resulted in leaking the refrigerant and repair was needed. Instead of helping us facilitate a defect claim to the manufacturer like most companies do, they wanted us to do the leg work and call the manufacturer ourselves, and then pay them $2,400 to “fix” everything. Also, their remedy was not to replace the failed part, but to repair it by re-welding, while the part was still under warranty… Bottom line, they will abandon their customers, up-charge you because you need a timely resolution, and they should not be trusted for future business. I would encourage customers to work with someone other than this company. If you are already with this company and need assistance, I recommend doing research to see which company is most honest with you. We were able to get the price down to about $1,000 with new part replacement. P.S. Before the company comes back with an excuse or tries to deflect like all of their other poor review responses, the house is under my husband’s name (so we are customers) and our checkbook outweighs any excuse they could have. I’d love to see a response that takes responsibility, and we’d gain more respect back for the company."
"My air conditioner wasn’t working over the weekend. I submitted an inquiry online to have a technician come out. I received an email late Sunday night from Micki advising me to call first thing Monday morning to get a tech out. I did so and he was at my house by 0845. He was professional and quickly located the issue and fixed it. Prices were fair and we now have a cool house again."
"After paying over $6000.00 for a brand new unit, I thought it would work properly for more than five years. I never imagined I'd have to pay $900.00 for a freon leak, on a unit that has been very well taken care of. Convenient that the warranty never covers the repairs. I always try to do business with local companies, but don't waste you money with boutwells air masters. Find someone that will stand behind their work."
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