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Magic Box Vacation
8240 Exchange Drive, Orlando, Florida, United States
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About the Magic Box Vacation
Magic Box Vacation is a premier real estate and travel agency located in the vibrant city of Orlando, Florida. Situated at 8240 Exchange Drive, our agency specializes in providing top-notch vacation rental properties for visitors looking to experience the magic of Orlando. Whether you're seeking a luxurious villa near the theme parks or a cozy condo for a weekend getaway, Magic Box Vacation has you covered. Our dedicated team of professionals is committed to ensuring that your vacation dreams become a reality. Contact us today to start planning your unforgettable stay in the Sunshine State!
Photos of Magic Box Vacation
8240 Exchange Dr g4, Orlando, FL 32809, United States
Opening hours of Magic Box Vacation
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Magic Box Vacation
"Dirty, poor maintenance, overpriced. Pictures of the house not accurate (living room furniture not what was in pictures). Ice maker in the fridge hasn’t worked for a long time……but hey learn from your mistakes."
"Be careful using this company for rentals. The house was like a typical rental but some minor attention to detail could have been improved. None of the remotes to the TV’s in the bedrooms in the home worked. The primary suite had a broken fan, and the primary bathroom exhaust ( see photo) was falling out of the ceiling and pieces of dust fell from the ceiling every time you opened the bathroom door. Upon checking out, someone in our party realized they’d left a packing cube with clothes in one of the drawers. It took a few days to get a response, but they confirmed it was found. They offered 2 options: pay $20 and include a shipping label and they’d ship the clothes. Or I could come and retrieve the clothes from the office. I chose to go to the office to get the clothes. They then told me I needed to pay a $20 “holding fee” to get the clothes. After spending over $1500 on the rental for the weekend, you’d think it would be a courtesy that someone could get the item from the office without a bogus extra charge! I spoke to Amanda at the office to explain that I was told the $20 would be if it was being shipped and she was outright rude and spoke over me insisting it “wasn’t their responsibility.” If she’d kindly explained the policy, I would have been annoyed but at least wouldn’t have felt disrespected. I’ve worked in customer service for 14 years and I wouldn’t ever speak to someone the way I was spoken to. I book rental properties in the area about 5-6 times a year and I will never book a Magic Box Property again."
"I rented a house a year in advance (for a family reunion, ppl traveling to FL from multiple states) and after being booked for 7 mos, they canceled my reservation. This was very stressful to have to start from scratch again. Had I canceled, they would have kept $1,200! But they canceled with no consequences to them. They didn’t even offer us a different rental of equal value. Just “sorry. This house is no longer available to us”. They made it my problem. Zero customer service. Yes, I got a full refund. But so what?! They are a rental company. You would think they would have offered me another rental or a discount towards one for my inconvenience. I got nothing."
"Terrible company . House we rented was in disrepair, we had no hot water for 3 days finally was fixed after constantly messaging the company, asked for some sort of discount for this issue was told they would get back to me and they never did. Charge $500 refundable deposit at the property but we were charged before we even left for our vacation on top of that when we arrived we found tons of broken and missing things . Their booking process is overly complicated. Don’t recommend this company at all they are a scam!"
"If I could rate Magic Box Rentals a zero I would. I have been asking for a refund for a HORRIBLE experience since January and they will not communicate. I am a travel advisor and had a family of 10 booked in a different rental. Long story short, the owner of the first rental did not tell anyone she was selling the house until my guests arrived so I was desperate to find a new rental for a family of 10 immediately. The realtor of the first rental realized how bad the situation was and worked with me to put me in touch with a company he recommended which turned out to be Magic Box. I contacted Magic Box and was told that there was one “luxury rental” available and my clients could go there immediately. The gentlemen with Magic Box was very responsive and helpful with this and I was so appreciative. Unfortunately, when my clients arrived the new rental was clearly not prepared for guests. It was dirty, remote controls were held together with tape, toilet paper holders were taped to the walls, and shower curtains were full of mildew. I immediately reached out to an after hours number and explained this and was told there was no way to be refunded. The whole situation had been going on for 6 hours at this point (on a Sunday evening) so I told the after hours rep I would reach out again in the morning and that my clients would be leaving in the morning. They had been driving for 2 days and were exhausted. Around 11:30 pm my clients reached out freaked out because there was a SWAT team surrounding the house across the street with guns drawn. My clients’ group included 2 elderly parents, two pre teens, and a 3 year old. They had chairs propped against door locks because they were so scared. One member of the family is former military so it takes a lot to frighten him. I explained this situation to Magic Box and was told it was not their problem because the SWAT team wasn’t surrounding their rental. It did not matter that this was completely unsafe for children (and the entire family). I was told by my clients that the entire area was sketchy and the rental was not luxury. When booking the rental, I used my credit card because my clients had already spent a lot of money and asking them to pay for a new rental due to a situation that was not their fault would not be right. I am now stuck with $3500 on my personal credit card because Magic Box will not work with me. The booking company for the original rental has even reached out to Magic Box on my behalf to explain that this situation was in no way my fault (as the travel advisor) nor my clients. Magic Box will not even respond. I have disputed this charge twice on my credit card and both times AMEX has agreed it should be removed. Magic Box responded both times that I did not cancel within 24 hours (again not applicable here) and they will not refund the charges. I am fully aware that I signed paperwork but I was desperate for my clients and believed Magic Box that the property was “luxury” and safe for a family. I also had no idea when signing that my clients would be in a dangerous situation. I had originally told the gentleman at Magic Box that I was so thankful for his quick help and that I would send future clients his way. Now there is NO way! I’ve worked in customer service since I was 15 and I always try to give businesses the benefit of the doubt. Especially since COVID as businesses have been affected and staff shortages are so prevalent. In this case, writing a negative review seems to be my only option. I also understand that companies have cancellation policies in place but sometimes exceptions can and should be allowed. Especially when the property is not as described (luxury) and my clients felt unsafe. Magic Box clearly did not lose out on potential business due to me asking to cancel because the state of the property showed they were not expecting guests. PLEASE think carefully before booking with Magic Box!"
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