Astor Appliance Repair

"Called Monday morning and was scheduled for Wednesday morning. Tech arrived in time frame, got right to work and found problem in no time. Showed me the problem,had part to replace at good price. Had dryer apart and part replaced quickly closed up cleaned up and tested to my satisfaction. Orlando was very friendly and a very good tech. Will definitely use this company for future work."

"I’d leave a negative just like the other real reviewers (you can tell this company is using fake accounts to boost their reviews). They were sent by the warranty company and came out, said we needed three parts for our microwave/oven combo and they’d call us in a week. No calls, won’t return our calls, cashed our check over two weeks ago and haven’t responded since. They’re scammers. Do NOT use them! Buyer beware!!"

"If i could give negative stars i would!!!! I called today and spoke to a representative about a work order that has been active for 3 months+ for a refrigerator that will not cool. They have been out 4 times and still cant repair it! The contractor installed a USED part! The rep did not sympathize with my situation and proceeded to scream at me through the phone. Upon asking for a supervisor, the rep said HE WAS THE OWNER. VERY UNPROFESSIONAL! Use your better judgement and go with SOMEONE ELSE! Save yourself the hassle"

"If I could give them 0.00 stars, I would. They don't know how to fix anything. They would replace a part, and still not work, and then zero follow-up on the missing parts. Their 30-day warranty is garbage. No ONE EVER picks up the phone at their customer service number, and they don't return phone calls. Don't waste your time or money with these crooks."

"ASTOR Appliance is a company contracted by Home Depot to for appliance repairs and/or extended warranty. Had an issue with my Fridge icemaker (water leak, reduced ice output). After explaining the problem to the Tech. Specialist at HD and full details, my expectation is for them to take the information in, prepare for the repair, search whatever technical resources as any self-respecting company would and come in and finish the work. At the appointment date, the ASTOR Technician showed up, surveyed the Fridge and “Yes, it needs an icemaker” he said. “It’s a known issue by Samsung, there’s a Service Bulletin and we have to replace it”. I asked him “why wouldn’t you have come prepared with the part to do the work, especially after I went through in great details of the error when I filed a claim, I explained the issue in details”. He responded: “because the icemaker is bad, I have to order a part and it will take about 7 business days”. Finally, the Tech. (really polite by the way) showed up with the part, did the repair. 2 Days after water leaked again now more volume, now I am very angry. I turned the water supply OFF and was baffled as how such a trivial repair.. it’s a Fridge. Anyway, I called the servicing company and I was given the runaround by the answering service (by the way you can never talk to anyone at first, you always have to leave a message) a Gentleman called back and tried to push back saying they were busy and I said that that’s BS, come do your job and fix it. Reluctantly he sent another Tech. who said (this is amazing) “Sir, I have to replace the icemaker again, I will come do the work myself to make sure it’s done right…I will order the part which will take a week or so” That was around first week of November 2018 and that’s the last time I heard from them. I called & emailed twice no response. My massive disappointment not only the amount of water leak from the Fridge (until I shut the supply off) and having to clean the floor to prevent damage, but at the incompetence & their lack of response from ASTOR Appliance. I looked online at the claim they belligerently, stupidly and falsely noted it as “closed/resolved”. Zero respect for this company, absolutely inept."