Yacht Club at Heritage Harbour Apartments

"DO NOT go and apply here!!! We applied and we informed them our credit was not so good due to covid.. they assured us that it is not just based on your credit. We bring in 5 times the rent and no criminal background. We are working to pay off debt. We explained several times our credit. We paid 350 for applications and got denied!!!! Middle class hard working family and denied us for something we were upfront about!!! They just wanted our application money!! Shane on you.. and management was dirtier than the communit was not meant to be but beware!!!!"

"I completely agree with Christina’s review. I’ve been here 2 and a half months and that’s too long. My move in experience was a nightmare. The office staff are so incompetent. Honestly, paying the rent every month here is so painful. The landscaping is complete garbage and my stairwells have been disgusting until they power washed a few days ago… It’s still not really clean… The landscaping job they’re it’s just throwing mulch down in ransoms areas. Half of my driveway is mulched and the other half isn’t. The landscaping here is really bad. The whole complex looks beat up and it shouldn’t for what’ it costs to live here. Update: the maintenance man Fred agreed that these apartments are garbage and admitted that the office staff charges tenants 50.00 for garage door openers and then they buy 5 dollar cheap ones that break off Amazon to save money."

"We lived in this apartment complex for exactly one year and could not wait to move. When we first moved it, it was the day before hurricane Ian hit. The office staff was kind enough to let us move our stuff in early so we could be in before the storm hit. They left our gate cards and all of our keys on the counter for us which was truly appreciated. Our first issue came with our gate cards not being programmed. We were unable to use them to open the gates to get into the complex as well as the pool and gym. Luckily, the gates to the complex were left open for awhile after the storm and we’re frequently broken so we were able to get in. I took them down to the office and they programmed them for us. We were happy to live in a gated community which provided us with a sense. If safety, however, for the majority of our lease one if not two of the gates were broken and left open allowing anyone access into the complex. Our second large issue was the roaches and infest the building walls. I had read a review stating the same thing prior to moving and we were hesitant about moving to this complex due to this but we were moving from out of state and struggled finding a nice 3 bedroom without being able to view it in person so we just assumed it was one bad experience from the reviewer. Boy were we wrong. We started seeing roaches almost immediately. I opened a ticket for pest control and the gentleman told me the roaches we were seeing were just common roaches in FL and come in from outside and were not due to and infestation or from unclean neighbors. We moved from a state that did not have roaches so we took him for his word. He sprayed and set a few sticky traps. Within a week, the traps were full in our kitchen. I started having pest control come almost weekly as it was not getting better. Then we started seeing roaches crawling in and out of the outlets in our kitchen walls. I started buying my own spray and spraying myself. When the neighbors above us moved out 9 months into our lease, we say a significant decrease in the roaches inside of our kitchen which showed that many of they were due to unclean neighbors. We had the large Palmetto bugs in our garage constantly and almost every time we we into the garage we would see one. Since moving o a new city and a home, we quickly realized that roaches are not actually just a common occurrence as we have not seen one for 3.5 months. When we first moved in, maintenance was quick to fix issues. I’m not sure what happened in the last 6 months but we opened a ticket for a broken shelf in our closet in May and it was not fixed until after we moved out. Extremely frustrating. The balloon on the master toilet and was not fixed for almost 2 months leaving us with one working bathroom but paying for two. The a/c did not work well and our children’s rooms always felt warm. We kept their blackout curtains closed at all times to try to help but it didn’t change it much. We opened a ticket with maintenance to see if there was an issue and all they did was bend the vent slightly in their rooms and told us to close other vents around the apartment so more air would blow in their rooms. The playgrounds are filthy. All of the much they once had is long gone and we stopped allowing our children to play at them as it was just dirt. We talked to neighbors about it as well and then said they brought it up to the office multiple times but nothing was ever done. On MULTIPLE occasions, there was human feces IN the pool. Absolutely disgusting and unhygienic. The water was often cloudy and walls of the pool slimy. The pool would randomly be closed and locked without any notice. The stairwells and halls were filthy. We got notices that they were going to pressure wash them but our building never had it done. Their is a raccoon issue so you cannot set your trash out more than 30 minutes early or raccoon’s will get into it. When this happens, the valet trash service will not pick it up. The trash service also changed up their routs/times they came so often we never knew when to set things out."

"My granddaughters live here and they have had nothing but issues with maintenance. Right now the freezer in the refrigerator is hot, possible fire hazard and my granddaughter can't get in touch with anyone in maintenance. A/C not working for almost a month. Maintenance did install window units in two of the three bedrooms, but not much help since it was in August. Garbage disposal broke, took weeks to fix, entry lock not working, maintenance installed a new one with no, or defective batteries and my granddaughter got locked out of her apartment at midnight and had to find another place to stay. There should be someone available 24/7 to maintain these apartments, especially with the amount of rent they are charged, $2000. a month."

"As is a theme with some of the previous reviews, this place does not hold up to expectations. The only time this place must have looked good was when they were taking elegant photos for the website. BE WARNED --- DO NOT make the same mistake I did moving in sight unseen as I was coming from New England and needed a place last minute. I almost feel like I'm still in New England with the numerous potholes they have here. The same beer cans that were floating in the pond when I moved in over a month ago and the same cigarette butts and bags of dog poop that were by the stairs are STILL THERE. The stairwells remind me of the street of Manhattan --- gross. It really wouldn't take much to clean this dump up a little but yet it remains the same. The grounds are reminiscent of section 8 housing; a housing service they actually offered under the table years ago under corrupt management. As evidenced by the smell of mildew in my apartemnt, the clogged drains, the blood stain in my rug, the ant invasions, and raccoon poop and trash that is everywhere, among other things, DO NOT MOVE HERE. Lastly, to the people that did write good reviews, you must either work here or are getting paid to do so as anyone in their right mind, paying to live here, would not have the same to stay. Ps. Service requests for these things seem to hit closed doors. Below are just a few quick pictures of this dump."