H&R Block 10154 West Flagler Street, Miami, FL 33174

"My agent gave me the max refund that I could have better than I could give for myself. He was very helpful and informative. Helped me understand my taxes and how to help myself better next year."

"Today I visited this H&R Block office to file my tax. One lady came and started asking for documents but did not say a word about the charges. She asked for my documents and after spending some times she charged me $380. I refused to file my tax there as the charge was too high. Then she charged me $100 for her time. This is so unprofessional and I felt so betrayed. They could have given me the estimation within one minute just by looking at my documents. At least could have mentioned an approximate cost. Later, I contacted the manager and he gave my money back."

"Lady at the front desk is very rude. I had an important questions about my return and she said I was wasting her time. I asked for her supervisor. That’s when she said I’m wasting her time and didn’t want to get her for me because she’s so busy. While when I walked in she was just standing around. So I said that to her and she turns around mean as hell saying nah that’s what’s you are doing. Miss don’t be RUDE...Lol ok.. get your supervisor"

"First and foremost, the picture is Not of this place, they stole it off the internet. I did not want to give them one star because I am giving them the benefit of the doubt that maybe others had different experiences. What was very wrong, to try to get my business, information I asked for was kept from me. A woman w mixed black grey hair and glasses, continuously kept from answering my question although she knew the answer. Finally when arguing ensued the truth came out, she was lying about questions about my taxes. This worried me to the point that I figured fair warning to anyone doing their taxes should be given. Just be careful!"

"Doris and her team are always very professional, efficient and trustworthy. Taking the necessary time to explain every detail of the tax preparation process and answer all your questions."