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Holiday Inn Express & Suites Andalusia, an IHG Hotel
16727 U.S. 84, Andalusia, Alabama 36421
About the Holiday Inn Express & Suites Andalusia, an IHG Hotel
Holiday Inn Express & Suites Andalusia, an IHG Hotel, is a charming lodging establishment located in Andalusia, Alabama, United States. Situated at 16727 U.S. 84, this hotel offers comfortable accommodations and modern amenities for both leisure and business travelers. The hotel features well-appointed guest rooms and suites, a complimentary breakfast buffet, a fitness center, an outdoor pool, and a business center. With its convenient location and friendly staff, Holiday Inn Express & Suites Andalusia is the perfect choice for a relaxing stay in this picturesque town.
Photos of Holiday Inn Express & Suites Andalusia, an IHG Hotel
16727 US-84, Andalusia, AL 36421, United States
Reviews of Holiday Inn Express & Suites Andalusia, an IHG Hotel
"Upon check-in, we were assigned the wrong room, which only had one bed instead of the two we had booked. Despite the attempt to rectify the situation with a cot, it was too small and continuously fell, making for an uncomfortable night's sleep. As a result of the broken cot, we had to purchase a $150 air mattress for a comfortable night's sleep, adding to our overall dissatisfaction. Moreover, we were given a handicap room, resulting in a very low shower that made it challenging to use. Adding to our disappointment, the blinds in the room were broken, preventing us from blocking out the morning sun. It was particularly frustrating to discover that the hotel was aware of this issue, as the controls were taped off with a sign that said "out of order." We were puzzled as to why the hotel knowingly placed us in a room with broken blinds without informing us. Additionally, despite the advertised breakfast hours until 9, we found most items already picked up at 8:45 on one occasion. What truly frustrated us was the lack of assistance from the staff. When we raised these concerns, the staff seemed unfazed and unbothered. Their response indicated a lack of urgency or concern for our experience. We were simply told that there was nothing they could do due to the hotel being fully booked. The suggestion to call ahead next time felt inadequate in addressing our immediate issues. As someone who has stayed at Holiday Inn hotels plenty of times prior, I understand that this experience wasn't the "norm" or up to Holiday Inn standards. However, this knowledge didn't take away from the frustration we experienced. I believe in constructive feedback, and I hope this can be an opportunity for improvement. I value your attention to this matter and trust that steps will be taken to enhance the guest experience at your hotel."
"This is one of the nicest places you will ever stay. The reception area is so clean and comfortable.. The staff are very accommodating, professional, friendly (southern hospitality driven), hard working .. some of the most efficient people in customer service I’ve ever seen.. coast to coast. It is spotless clean.. so well maintained everywhere on this entire property. The rooms are very nice, clean, comfortable and loaded with everything you need to stay for a week. The room staff ask everyday if i needed fresh linens, towels, cleaning or any assistance. Committed to high levels of cleanliness! They would visit as you left or arrived in your room with friendly brief considerate greetings. The room are so clean.. There were two beds, big screen TV with cable & wifi, a refrigerator/freezer, coffee bar, Armoire, full desk, shelves .. dresser, mirror, office chair, lounge chair, sofa, modern lighting, usb plugs, safe for valuables, iron & ironing board, regular plugs and bedside tables with lighting.. A Bible.. telephone, alarm clock, hair dryer.. there were recycling containers everywhere to separate your plastics, they have ice machines, vending machines on each floor with a full self serve mini store downstairs.. they have guest laundry, a breakfast buffet that comes with your room. There is fresh fruit, fresh juice, fresh coffee.. tea… bread, cereal, bagels, eggs, boiled, scrambled or omelets, sausage, bacon, pancakes, waffles, oatmeal, Chiobani yogurt.. dairy/non dairy products.. butter, cinnamon, honey, maple syrup.. coffee mate coffee creamer.. half & half.. friendly staff tidy inviting dining area with big screen.. office equipment downstairs.. parking is well lit.. Porte-cocheres is well lit.. big reception area has electronic door and clean bell carts in good repair for your convenience.. I loved my stay here. Thank you so much to y’all."
"I visited on a business trip. The rooms were clean and the amenities were solid. The bed kept sounding like they were going to break, the water pressure in the shower was finicky, and sound carried from outside the room at manageable enough level. The staff was friendly and helpful, and the hotel was kept clean and tidy. The price was a bit higher compared to other hotels I've stayed at in the past, but overall not terrible."
"A wonderful hotel. Very friendly staff; very professional. The breakfasts were very good. Rooms were very roomy, soft beds & pillows. Shower water warmed up, quickly. A/c really was nice and cold. The only knock I can find, they nvr would come in and empty trash; wouldn't restock toilet paper, or the tea, or coffee, once used up. They would restock the towels, very slowly, but they nvr would come get dirty towels. No room cleaning/bed making. I got stuck in elevator for 10 minutes; had to call front desk. Sounded like they hit door; it started right up. During our stay, while it was raining, and cooling, the fire alarm started going off. (We were told that some exposed wires in the attic had evidently collected some dust; setting it off.) Except for the few things I listed, this hotel is by far, the best I've ever stayed at. I would definitely stay here, again. Sincerely, Mark Granke"
"This was a great hotel. Professional friendly employees, from front desk, to breakfast crew, to cleaning crew. Hotel provided additional help in their business centre. Room was clean, tidy. Everything worked. Not one fault in the bathroom and usually its something leaking, rusted, missing drain plugs, mouldy grout. Etc. This room and bathroom was great. I'll drive out of my way on future trips to stay here."
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