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Coast Dental
445 State Road 13 North, Jacksonville, Florida, United States
About the Coast Dental
Coast Dental is a trusted dental institution located at 445 State Road 13 North in Jacksonville, Florida. Our team of experienced dentists and doctors provide top-quality oral health care services to patients of all ages. From routine cleanings and check-ups to more advanced procedures, we are dedicated to helping you achieve and maintain a healthy smile. Visit us today to experience personalized care in a comfortable and welcoming environment.
Photos of Coast Dental
445 State Rd 13 N #22, Jacksonville, FL 32259, United States
Opening hours of Coast Dental
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Coast Dental
"This company is awful. They’ve reported me to collections TWICE, over two years, while never sending me a bill. I can pay my bill, but NEVER did they present me with one when I left, nor in the mail. After I reported them to the BBB and AG, and in researching it, I discovered they never submitted my visits to insurance. Good luck with “option 3” when trying to solve a bill dispute. I NEVER got a call back to resolve this, and after talking to collections, didn’t hear anything else about it. This place has to be running scams."
"Best dentist office I’ve ever been to. (Fruit Cove location)Helpful with options of quality and affordability. Take their time to do a thorough job. Clean facility. This is now my permanent dentist office. Everyone is nice and patient with you if you don’t understand something. I didn’t understand a few things and they never got an attitude or anything. Just took their time and helped me. Highly recommended. The location in the San Jose Plaza was horrible. I’m glad I tried another location."
"Dissatisfied with the service and attention provided. Recently, I took my mother to Coast Dental for dental treatment. Unfortunately, our experience did not meet our expectations, and I am concerned because it is people's health at stake. Initially, we were informed that my mother's dental insurance would cover the costs of the necessary procedures. However, during the second visit, we were surprised to discover that an additional payment of approximately $1000 was required for a medication necessary for deep fillings, which, as we were told, was not covered by the insurance. We were confused by the apparent lack of consistency in the information provided. In the first consultation, fillings were done without any additional charge, and everything seemed to be in order. But on the second visit, we were informed about the deep nature of the caries and the need for additional medication. We decided not to proceed with the additional treatment at that time. Currently, my mother is experiencing pain in the same molars that were initially treated. When seeking clarification, we were told that the pain was due to the deep caries and the medication applied in the first visit, which is confusing to us, as initially, no charge for such medication was mentioned, nor were we explained the procedure in that way. We were literally given two options, either TPR (tooth preservation restoration) or extraction of the molar, the latter referred to the surgeon, without further explanation, and they said they could not talk more because they had more patients to attend to and the room was full. We find the communication within the company inconsistent, which makes it difficult to understand and follow any treatment and charges applied. We have also experienced challenges with the attitude of the staff, especially the manager; in particular, we felt that we were not treated with the cordiality and respect that we expected, especially when dealing with issues related to confusion in treatment and billing. I would like some staff from the company to give me an answer and be able to have a conversation, as we were never given that opportunity."
"They have 2 of my claims with my insurance that they completed paperwork wrong. Initially they didn’t include provider information therefore declined by my insurance and then second attempt they said provider is out of network. Have been going here for 3 years it was great experience until recently. The icing on the cake is that if you call the office they do not pick up the phone nor call back. Each time that I would need to communicate with them would require a trip to the office. Once they resolve these claims I am switching dentists. Reviewed them on BBB they already had an F rating therefore was pointless to file a new complaint."
"Do NOT go to Coast Dental in Julington Village. Staff is very unfriendly, several machines had rust on the base by floor (lobby looks clean but exam rooms look shady), and the doctor seemed very inexperienced. I scheduled an appointment weeks in advance and when I got there they had no idea what I was there for. The office staff was very unfriendly.....I was greeted by the staff with the welcoming of a disgruntled fast food worker that hates their job. Person at the front desk acted like doing their job was an inconvenience. One woman that came in later was nice I will say (I think she is in charge of upfront staff) but other than her, everyone else I talked to or dealt with was not friendly. The doctor I was supposed to see looked like he was about 2 weeks out of med school and I did not trust his opinion at all. After the frustration with the staff and lack of trust in the doctor, I left and didn't let them touch my teeth. Go somewhere else and don't waste your time. I found a much better dentist at Great Expressions and their staff acts like they actually want to be there."
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