Dentist Dr. Sonia Simmonds
1601 Park Center Drive, Orlando, Florida 32835
About the Business
Dentist Dr. Sonia Simmonds is a trusted institution located at 1601 Park Center Drive in Orlando, Florida, United States. Specializing in general dentistry, cosmetic dentistry, and restorative dentistry, Dr. Simmonds and her team are dedicated to providing personalized care in a comfortable and relaxing environment. With a passion for dentistry and a reputation for excellence, Dr. Simmonds uses state-of-the-art technology and proven therapies to deliver exceptional service to patients of all ages. From preventive care to cosmetic enhancements, Dr. Simmonds is committed to changing lives one smile at a time. Contact Mosaic Dental Center today to schedule an appointment and experience the difference of quality dentistry for beautiful, healthy smiles.
Reviews
"I was very upset when they cancelled my appointment due to not responding to their text message fast enough, especially since I had never even communicated with them via text before and had always used the phone. I had even taken a vacation day in anticipation of the appointment, so the cancellation came as a shock and caused me a lot of inconvenience. It's unfair for a business to cancel an appointment under these circumstances, and I am disappointed with the way things played out."
"I was recommended to this Dental office from my primary office for an extraction and Although I was extremely nervous The Staff Took AMAZING CARE OF ME ! From the Ms.Vondrea at the front desk to Yessenia and Tyesha and Dr. Catral ! The office was inviting and clean ! Very professional staff but relatable! There wasn’t an side bar gossip that you usually find in offices. They took great care of me. I’ll definitely be back. Thank you ladies and Dr.Catral !"
"Dr. Simmons office was the first time I visit, I wish I had met this dentist sooner. The staff make you feel like you been there before. The greatest experience in my life and I don't like going. Dr. Simmonds will be recommended by me for sure."
"Yesterday, I had the pleasure of visiting Dr. Simmonds for the first time and was very impressed with the professionalism and friendly customer service. I felt as if I was a regular patient. Yessenia went over and beyond to make sure I was comfortable and very informative on all of the procedures that were taking place. The morale of the environment was plus for me!! Definitely recommending to family and friends!!"
"I truly enjoyed coming to this dentist office for regular services prior to COVID-19. Although I understand the office is excited to reopen, we are still in the midst of a crisis and it is not a time to go back to a mentality of "business as usual", it is a time to be more empathetic towards patient's needs. This morning I checked my voicemail to hear a very passive aggressive message from Drea, informing me of how many times she has called and letting me know that my appointment would be cancelled and they are moving on to others who are on the waitlist if I do not respond promptly-fine. When I called back she proceeds to ask for my insurance information (since losing employment due to COVID-19, I signed up for a private policy, which includes dental). Not realizing that she would need this information to confirm my appointment I needed to time to sift through my mail to find the new insurance information, so I asked if I could give her a call back in 5 minutes. Her response reiterated that I needed to call back in exactly 5 minutes. Once I provided the information, she called me back to inform me that my insurance wouldn't be active until June, they don't accept copay plans, and the minimum out of pocket cost would be $139 for a cleaning (that mandates a X-ray, exam, etc.). Again, this pandemic has proved to be extremely stressful for everyone. Prior to reopening, this dental office should have considered those who lost employment but would still like to maintain oral hygiene by coming up with a la carte offerings and if not, at least providing an explanation as to why they can't. I am an advocate of good oral hygiene and I enjoy my 6 month cleanings but $139 is not feasible for someone who does not know when they will receive steady pay again. I also do not appreciate the passive aggressive attitude at 8 a.m. when we are all overwhelmed with everyday life during this global health crisis. I hope this dental group will take this into consideration and adjust their approach while dealing with the public during this time."
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