Poke-San at The Citadel

"I used to love this place so much! From day 1 I tried the sushi bowls and I would always get the bonsai bowl with lots of extra things added. The good thing is that you add your phone number and your order will be saved for next time so every time we came we just gave our number and pay for the same order over and over. We came today and we did same as always. The bowl came and none of our bowls had the avocado (this had happened to mebefore when they forget one of the ingredients and I have to stand up and they will say sorry and give it) it always made me mad having to stand up and tell them but that’s the reason why I have my saved order and pay such a high price for it. Today I stand up and nicely tell him it’s okay I’ll wait the guy opened 3 avocados (2 we’re bad) cuts them and when he is about to hand them to me he checks my order and tells me no you didn’t paid for avocados and I say didn’t you just repeated my order and he said yes and I tell him I have always had avocados since the first order you can check and he said yes you are right but not this time - I nicely said so if you just repeated all my orders how come didn’t have it this time around and he said I don’t know but I can’t give it to you. I was in shock of his rude attitude that I said to him I have never felt so disrespected from anyone like he just did. He was about to hand it to me and said I didn’t order it when it was him repeating an order that is been in his system over and over for the last 2 years. I’m sorry but you lost us as a loyal customer that used to come 2-3 times a month not anymore. I will never be back for such a bad attitude from the employee. The owner was there too or manager and he didn’t even apologized that was the worst. In other times they were nicely and even apologized for their mistake but I never encounter them making the mistake and talking me to with attitude. I would have gladly paid for it if he was nicely and admitted it was his mistake but he had the worst attitude when I was so nice to him so NO more! There are plenty places like this in Miami so not coming back here ever again. Your bowls are not $10 for you to treat someone like this!"

"Tried for the first time last weekend and ordered ceviche. Unfortunately fish was not fresh. Also the person taking the order seemed bothered when I placed my order- not very service oriented person."

"I ordered food at the Citadel and decided to order a Poké bowl for lunch the next day while picking up dinner. The next day when I opened my $20 bowl I realized that they never put in fish. Straight rip off. Unfortunately, there was very little I can do to follow up as it was the next day but if you order from them, double check to make sure your order is complete and included the sushi in the bowl. I guess I just assumed a poke place would make sure they included the poke in the order. Definitely big help their profit margins to sell salads and change for poke bowls."

"Really fresh and well-seasoned. I usually go all out with making my own bowl, but I tried the “Wax On” (salmon with mango salad) and it was delicious! The guys working there were attentive. Congrats on opening!!"