Dentistry By Ken Martin

"Cavities done. Took my insurance and explained my payment amount before starting. Not a big office but people were nice"

"I had a wonderful experience with Dr. Martin and his staff. The office is extremely clean, I was greeted with a smile from every employee. My check-in process was so easy, everything was explained to me thoroughly. My dental assistant was so nice, very gentle when taking my x-rays, as I have had tori surgery and am very nervous with someone near my mouth. Dr. Martin was thorough and explained everything to me. I was given a copy of the work I needed. I went to check out and make an appointment for a cleaning. Curtis was extremely nice, found me an appointment for the following day for my cleaning. The staff all had a smile on their face and was genuinely caring and nice. God bless you all. I won't go anywhere else."

"I’ve had good experience with Dr. Martin himself, however I really struggle with the office staff. I have had multiple experiences where the disorganization of the staff has cost me time. I went to an appointment last year, for them to tell me they made a mistake in my booking and needed to come back the next day. Even showed them my appointment reminder. This year, they canceled my appointment at the last minute because their office moved. I was told I’d get a call back the next day to reschedule and assured they would get me in ASAP. Even promised they would open more times if necessary. I had to call back myself a week later and was told I had to wait over a month for the next available. When I expressed frustration because of the wait and reminder the her the promise that was made, the receptionist starting yelling at me."

"Terrible service. I went to them because my teeth hurt . They took X-rays and Dr. Martin said nothing was wrong with my teeth even with no cavities and to come back with a “ real dental problem “ but I knew something was wrong with my teeth so I went to Aspen Dental which was amazing service and told me everything that was wrong with my teeth. Turns out I had 5 cavities, gingivitis, and my fillings were all coming out and containing bacteria. I’m very upset because either he didn’t care or he’s just old and needs to retire . Everyone deserve good , not laziness . I will be reporting them to state. Because this is not how a dentist should be."

"I tried to make a new patient dental appointment for exam and cleaning. I was told by the office manager, Curtis, that I would have to wait weeks (next month) for them to get a list of covered patients from the insurance company. THEN I could make an appointment for a cleaning. He told me it was a company decision to follow this practice, not an insurance decision. Even though I can certainly pay for my visit, he told me I would have to wait. This is very bad customer service. I told him this was possibly good for Dr. Martin, but not good patient customer service. Curtis was defiant in his tone and told me, "You can always buy different insurance if you don't like this policy," which I thought was unnecessarily snarky. If I could give a minus five rating, I would. 1/14/19"