H&R Block

"Fast, easy and efficient organization to work with."

"Excellent location and staff to get my taxes done. They really make it look easy."

"The employees in the local office are professional and nice. This is not a review of them and I want that clarified up front! My three star rating is aimed more at whatever the corporate pricing structure is. I had a basic 1040 with no itemization. It is something that can be done in any free tax e-file program. I had in fact already completed my own taxes online but was quite shocked when I saw my taxes due. I had never itemized my taxes before and a friend mentioned that it might be beneficial this year. I made an appointment and the price mentioned up front was $89 and that is consistent with their advertising and online presence. I uploaded all of my documents from home. I gathered all of my itemizable expenses which was hundreds of individual transactions. I did all of the math on them and summarized and also uploaded those. I showed up for my 9 a.m. appointment and within 20 minutes found out that I did not reach the threshold for the benefit of itemizing and my return would be the standard deduction on a basic 1040. I was then offered another $90 worth of services which I declined and then told I owed $180. I was shocked, but as usual assumed I had misunderstood the pricing and paid it. I feel misled and taken advantage of and that is not a good feeling and it will probably prevent me from ever using them again. I am considering going back to them, question the charges and see if they can justify it to me. I will update thsi review if I feel like I have a resolution."

"Called to schedule an appointment for 6pm with success. Got there 10 minutes early. Didn't get seen until 6;45pm conveniently after i requested drop off forms due to the fact i had other obligations. The main reason for "scheduling" the appointment. Front Desk was more interested in her phone than answering my questions. While there I dropped off previous year W-2 because we both didn't have time. Have called 3 times to leave a message for a return call so I can just simply sign the paperwork to complete my taxes. Still have not heard back from them. The specialist was nice. This service at this location is awful. I do not recommend this location."