Papa Johns Pizza

"I've put up with this location for over a decade, but I've had enough. The issues range from undercooked pizza, cold pizza, constant mistakes, to 2-hour long deliveries after the pizza was cooked (yes, I received that one cold). I've experienced it all from this location, and I'm done. The photo below shows an order placed a few weeks ago. I ordered a well-done medium pizza with whole pepperoni topping and half mushroom. However, the pizza arrived not well-done, with only half topped with pepperoni.I immediately called back upon noticing the discrepancy. The person I spoke to, apparently the cook who made the order, denied any mistake and then transferred me to a random employee who said nothing could be done. They advised waiting for a manager to call back. I never received that call. After leaving negative feedback, I was told the store would rectify the issue, but they never did. Weeks later, I called the store and reached the assistant manager, who rudely told me that since I complained, customer service would provide a solution, not the store. When I mentioned the email from customer service stating the store would resolve the issue, I was transferred to the main manager, who promptly offered a refund that I never received. I don't like the fact that I have leave this review but from overall experience and even from looking at other review it is well overdue and deserved. These guys do not care about their customers, the very people that pay their bills. Staff needs retraining, and focus needs to be given towards quality control in terms of what comes out the oven. Assistant manager needs to be fired or demoted, get someone that actually has people skills it cost $0 to be empathetic to your customers especially when it's a screw up on your part."

"Rude employees they got my order wrong and refused a refund I know one person may not matter but I'll never buy from here again"

"Whoever made my pizza didn't wash their hands I had diarrhea and gas and I'm still sick congratulations team"

"Fast & friendly customer service... but my pizza was overcooked"

"The delivery driver brought me the wrong order and when I call to speak to the manager, the costumer service agent told me that they do not have evidence of the mistake when I actually spoke to the driver and showed him the pizza so, they just charged me and did not bring me the pizza that I ordered and paid. They stole my money in my face. Pls now take a look of your own mistake and bad service(picture attached)...it happens may 25th 2023 between 7pm to 830pm."