Brown & Brown Fort Lauderdale

"Very unprofessional place, i went there one time to deliver a gift bc they where my construction companies insurance, and the front desk lady bombarded me with questions, all i was giving was an umbrella, and than i asked if they had a lady named Maria that worked there and they called security on me. Very unprofessional these people do not know how to handle problems."

"This is one of the worst insurance agencies you can contact. Their agents are never available, they will schedule you out weeks for a call even if it's urgent, and in my situation, they didn't report the wind mitigation report to Travelers and I was never informed. Since no credits were issued, this led to $18000 in additional premium payments over the last 3 years. Horrible company, look for someone else. I've reported them to travelers and for this reason they lost my business with them of 20 years"

"I had been a client of Brown and Brown for over 10 years . They did an excellent job of providing me with Marine insurance until Now. I contacted my agent of my intent to purchase another boat. He gave me a ballpark indicator of 1.5-2% of the cost of the boat but would get back to me . This was March 22. On April 1 I contacted him and he had no answer yet on a premium.I contacted 3 other insurers who responded immediately and subsequently went with one of them at a much cheaper rate. I still haven't heard from the agent. I guess my boat wasn't big enough to follow up with customer service"

"I have had insurance on my 48ft sailboat with Brown & Brown FOR NEARLY 20 YEARS! I have always paid my expensive premiums ($6-7k/yr)on time. I have NEVER made a claim! I recently sold my sailboat in Feb 2020. I contacted Brown & Brown (specifically DIANE) for a refund for the unused portion of the policy for approximately 3 months (Feb-May). I AM STILL WAITING FOR MY REFUND...I HAVE MADE MULTIPLE CALLS TO BROWN & BROWN AND CANNOT GET ANYONE TO RETURN MY CALLS. I would recommend staying away from this insurance company!"

"I have had Brown & Brown Insurance for my home, car and flood for over 6 years. They are consistent, and communicate every year to make sure I have not made any improvements or changes in my home. Courtney makes sure we get all the credits to save us money. Very happy!"