Doral Volkswagen Service Department
10455 Northwest 12th Street, Doral, Florida, United States
About the Doral Volkswagen Service Department
Doral Volkswagen Service Department is a trusted car repair institution located at 10455 Northwest 12th Street in Doral, Florida. Our experienced technicians are dedicated to providing top-notch service for all Volkswagen vehicles, ensuring that your car receives the care and attention it deserves. From routine maintenance to complex repairs, our team is here to keep your Volkswagen running smoothly and safely on the road. Visit us today and experience the quality service that sets us apart from the rest.
10455 NW 12th St Suite #100, Doral, FL 33172, United States
Opening hours of Doral Volkswagen Service Department
Monday:
07:30 - 19:00
Tuesday:
07:30 - 19:00
Wednesday:
07:30 - 19:00
Thursday:
07:30 - 19:00
Friday:
07:30 - 19:00
Saturday:
07:30 - 16:00
Sunday:
Day off
Reviews of Doral Volkswagen Service Department
"I dropped my car off on Monday, January 29th. The service advisor said the car would be repaired by end of day. Later in the day and after the service advisor’s first call, he stopped updating me on the status of the repair (I had to keep calling him to get an update). After reaching out, the service advisor mentioned over the phone that there would be a $250 service fee to determine what the problem was (he failed to disclose this fee as I was dropping the car off). I agreed to the fee and he later called to mention they would need to order parts. Unfortunately on Tuesday, I had a serious dental emergency and needed to pickup the car as soon as possible in order to make it to an appointment in another state. I called the service advisor and the front desk all day Tuesday but I could not get a hold of him. The people working the front desk had no idea where the service advisor was, they were very rude and also had very poor communication skills. I could barely understand them and they would repeatedly enter my phone number incorrectly into their system. I had to correct them about five times because they did not understand the problem. Finally after calling all day, the service advisor called me back at 15:00, two hours before they closed. He said the parts (pad retainer clips) were still not in stock. In total, I was charged $259 (was initially over $300) and later saw that they had not even disassembled the caliper or other brake components, only a pad retainer clip for each front caliper. Essentially I paid $259 for a tech to remove and reinstall a clip (takes 10 seconds to remove). What a joke. Not disclosing that diagnostic fee was intentional, they lock you and take your money. I am very disappointed in VW and will never buy another Volkswagen or give my business to another VW dealer."
"They lied to me, they told me that my car was waiting for parts and for an inspector to check it. None of that was true just because I called and started pushing they started working on my car. And what the manager told me was that since I had a loaner, there was no problem. It is not the first time that I have had bad service with them. I do not recommend doing services or buying cars from Volkswagen. Their quality and service has decreased 100% and nothing is like before."
"Excellent"
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