Delray Hyundai Service Department

"The only reason to come here is if you need a Hyundai specific thing cared for. If you have a hybrid vehicle and your car battery dies, yes, come here. If you need an oil change or windshield replacement or tires rotated go anywhere else. The volume they take in is more than they can handle. If you do make an appointment try to drop off your car when they open, and you'll *maybe* get it back by midday. If you have an appointment for 10 am then expect to receive your car at closing. Sample pricing: semi synthetic oil change and tire rotation cost $110 as of Feb. 2024. And no, an oil change doesn't include fluid inspection items or putting air in your tires. Depending on what day it is sometimes they will wash the car before returning it to you, other times not. The last four times I've come in the car has not been washed. If you drop off your car they offer a Lyft ride to a location and will send a Lyft to pick you back up. Little to no communication onsite or to update you on how much longer to expect. The service managers operate independently, one won't check in your car for another and likewise one won't be able to give you an update for another. If you value your time or convenience at all just go somewhere else."

"Very horrible customer service as soon as I walk in I feel the air of I do not care and their work certainly proves it. If you are not living by the beach or considered a high end they treat you horribly. I took my vehicle in due to radiator issue found out I have no warranty anyway my insurance would pay or I would so I left it there hoping that things would be followed through. 2 days later Geico called because the service center did nothing they wait d two days later to call my insurance and that’s when I am finding out I needed to do a claim etc that’s how much they do not care owing to the fact they have no loaner to give. As a mother and a full time worker I need my vehicle but at Delray they do not care. That is a horrible service center and it should be closed. The wrong people are on the job. It’s like me being a nurse if I do not care about my patients then do not do it. Horrible horrible. Just going to pick my car and pay privately to get it done."

"Never step foot in this place!! Worst service center ever!! They can’t even keep their employees. My vehicle was there for 11 months last year to get repaired. Unfortunately, had to go back to them since they did my repairs. It has been 2 months!! Both advisors left and have been waiting for a response from the supervisor Piper for over 2-3 weeks now. What a joke!!! Go somewhere else!! Beware!! Have no idea how they are still in business!! ***** I received a response finally only to be told my first diagnostics that I was given was false or lost from the first advisor . The new advisor has given me a new diagnostics and different. Someone help these facility or better yet close them down for business!!!"

"Wish I could do negative stars for these clowns! Worst customer service I’ve ever seen. We dropped off our vehicle on March 28 and finally got it back two days ago, September 22. They “changed their system” and misplaced our vehicle paperwork and didn’t even start working on our car until 5 months. Apparently changing their computer systems also impacted their personal behavior, attitudes, and basic customer service. John, who was our main representative was very rude and condescending throughout the whole ordeal. On two occasions, he told us our car was ready to pick up, so we came in only to find that was untrue. It was like pulling teeth to speak with a supervisor: Rob brushed us off entirely and never responded to our messages; Piper finally met with us when we picked up our car. When we showed up to pick up our vehicle, having made an appointment with Piper, we overheard John talking to the receptionist just two feet away from us, telling her that he didn’t have time for “these people.” Morale of the story, buy a Kia or Subaru! P.S. after going through the cornucopia of horrible reviews I look forward to their auto generated customer service reply: “We're sorry that your recent experience was less than satisfactory. At Delray Hyundai we are committed to providing our customers with a first-class experience. Based on what I've read, we have missed this goal. I want to personally apologize to your experience.”"

"This is the worst service i have ever experienced. I dropped my car off at 9 am and they say they can't find the appointment so I had to prove I had one since I was getting their appointment reminder texts and emails. Then I call again at 12pm for an update, but no one has an update. I call again at 4:30 over an over because no one picked up the phone until I called on a different phone number. THEN they call me back after I made a commotion and left several voice mails and emails; while the receptionist is speaking with another employee i hear they can't find my car?!?! I am still on hold, still without an update and furious."