Maaco Auto Body Shop & Painting

"I am very satisfied with the finished job. My 2015 car looks brand new. Jessica was professional, knowledgeable and pleasant to deal with and I would highly recommend this Maaco location."

"Very professional from beginning to end. Spoke to JR on the phone and he set us up and ordered the part. We brought the car in and subsequently it was repaired on time and perfectly and the price was right. This is a very well run operation and I highly recommend it. Jennifer at the front desk is tops!"

"They were the best the fastest the m ost attentive representative Jennifer up front office was informative and made sure that all to be done was executed and inspected every vehicle before she inform the customer to pick up vehicle to avoid surprises and keep customer satisfaction expectations one hundred percent."

"I want to start this review off by thanking the front desk woman that works there, she’s been nothing but patient, kind & willing to make sure that I leave satisfied with my car, Any questions I had, she answered everything thoroughly for me to comprehend the process my car goes through. I’m very satisfied with my service , the team who did the repair job & the front desk woman as well for helping me even though she was the only one there she did a great job with managing not only the customers but she was answering the phones in a timely manner I was amazed at how calm and collective she was handling everything she was doing!!"

"I've never given a poor online review before. I told front desk person (R.W.) that the new paint color must match the original paint color and he assured me it would. I chose the middle-cost paint option based on the number of years I plan to keep my car. (his suggestion) When I picked up the car, the color was significantly darker, a warmer blue, and dull, with no vibrance as the original color had. It looks aftermarket. The ding was not repaired well either, with pits in it and an impression ring around the “repaired” ding. They also broke off some black trim on the roof and left both of the black roof trim very sticky. When I expressed my dissatisfaction about the color, the new front desk person (J.) said the color didn't match because I didn’t choose the most expensive paint job—the paint and clear coat in a two-step process. She apologized for what her predecessor told me, and said she would get in touch with the owner and get back with me, but even after both my wife and I followed up with phone calls, we’ve heard nothing and it’s been three weeks. The impression I have is that the owner doesn’t care about his reputation or customer satisfaction, nor is taking responsibility for what his employee promised me. What was very telling to me was when I picked up my car, the new counter person (J.) tried to withhold my keys and make me sign a form stating that I was satisfied and that I would not sue the company! I had already paid for the job. In the past, I used a different Maaco and had a 5-star experience, but this location was a total disappointment. I regret spending that money and even if they agreed to repaint it, at this point, I have lost all trust in this Maaco location. One smaller detail is that the in and out dates on their invoice are both incorrect—probably to satisfy some franchise merit system. They actually had my car for 9 days, not 5 days, as they are claiming; granted, 2 of those days were Sundays when they are closed. I gave them 9 days notice before I brought the car in. I'm very disappointed."