Gerber Collision & Glass

"Awesome they took care of my collision needs from the beginning of the first call to the end , amazing job , the repair was extremely fast and the vehicle looks like new"

"If you are researching reliable, friendly and quality service to take care of one of your biggest investments, look no further. From the initial greeting to fixing the damage to your vehicle, Gerber Collision & Glass is second to none. One of the most difficult decisions to make is trusting a body repair shop, don't always follow your your insurance recommendations, insist Gerber Collision & Glass in Longwood in your preferred and trusted shop. Be prepared to have a qualified adjuster walk and talk you through what to expect from start to finish. They handle all Insurance issues with ease and organize a rental car for your convenience. Non Insurance repair to restore your vehicles "new look", trust no other shop."

"If i could use zero stars i would. My car was rear ended the guys insurer has Travelers they sent me here. Mind you my car drove & i had the rear bumber that flew off do i drove it it. They took almost a month to repair but i had a rental. So they called me said car is ready i go get it drove home which was 7 mins away get home reindpect my car the whole passenger side floors were flooded in water, then it had a massive leak underneath so i drove back there the owner Mike came out to see the issues then my car would not restart so he says oh must be mechanical that they only did bodywork butvi kept explaining my car had no issues till they touched it. All it had was rear bodywork damage. But the owners only offer waa to give me a tow truck # & to send my car to a autobshop Inline Express almost as he had this already planned out. I kerp calling travelers & Gerber no one wants to take responsibility so now i have to get rid of my car. Travelers paid Gerber $4800& i just spent $1000 or more to get it back on the road i missed work 2 weeks already now got let go 4 kids grandbaby now no income & i dont know if i need legal counsel i have texts messages & paperwork. I WILL BE MOVING FORWARD TO MAKE THEM ACCOUNTABLE & SO THIS DOES NOT HAPPEN TO ANYONE ELSE!"

"Wouldn’t recommend this place to anyone. They give you false information and hope, it’s been over a month since our car has been here. Ready date keeps getting pushed out weeks at a time. Absolutely ridiculous, don’t get people’s hopes up about getting their car back and not even have the correct parts…"

"I was trying to hold back on my review, however it's almost impossible to restrain myself from doing so at this point. A scale from 1.10 on customer service I'm forcing the 1 star in order to leave a review. This is a smaller shop. I guess they pick and choose who to serve in what manner. As for my personal experience I WILL NEVER go to a gerber Collison. As a former employee of this company , things have definitely changed. Wowing the customer at this location is definitely not it FOR ME, I took my vehicle in for repair and although they were snappy in fixing it they never updated me via phone. They messed with a part unrelated to the repair and ended up damaging the Parr. It's been a week and I am still waiting for this so called part. They also stated they will put me in a rental , however I was required to pay the deposit. To me is wasting my money for your mistake. They also have to put the part on and paint the area , as they burned the paint in that area. Now it's frustrating for me to have to contact them looking for my part instead of them reaching out to me , the professional way to go. They hardly answer my calls, perhaps because I don't play about my vehicle. The receptionist can be snippy if you rub her the wrong way. I think everyone in that location is LAZY. Pics below of damage to my car part."