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Peacock Ford Service Center
1875 South Orlando Avenue, Maitland, Florida, United States
About the Peacock Ford Service Center
Peacock Ford Service Center is a reputable car repair institution located at 1875 South Orlando Avenue in Maitland, Florida, United States. Our dedicated team of experienced technicians is committed to providing top-notch service and quality repairs for all makes and models of vehicles. From routine maintenance to major repairs, we have the expertise and equipment to keep your car running smoothly. Visit us today for all your automotive service needs.
Photos of Peacock Ford Service Center
1875 S Orlando Ave ste a, Maitland, FL 32751, United States
Opening hours of Peacock Ford Service Center
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 15:00
Sunday:
Day off
Reviews of Peacock Ford Service Center
"Over the past several days, I have been trying to set up a Service appointment online. It lists a category for "Waiting for your Vehicle" but says that there are No Available Times under that category. I even projected an appointment 52 weeks in advance, but still get that "No Available Times" listing. I tried calling...on three occasions...the number listed for Service. In each case, it went to voicemail. In each instance I left a message for a call back. I NEVER got one call back. Today, I called the number to Sales. WOW...surprise...some one answered the phone. When I told him my story about just trying to speak with someone in Service, he said that he would relay my message and promised someone would call back. Still...no call back. I left a detailed text message for my usual Service Advisor pleading for a call back. Still no call back. Six years ago, I left a similar Google review. A disembodied person responded to me stating that a Service Manager would call me. You guessed it...no call. When I went to the dealership, the Service Manager reluctantly listened to me. He began with...I'm not making excuses, but..." And then began to make excuses. Most of my friends with Ford's take their vehicle to Greenway Ford and virtually none of them have experienced anything close to this. And...my wife consistently chides me with...why do you keep putting yourself through this? SHAME on you Peacock. How do you retain customers????"
"I dropped off my vehicle for a diagnostic scan. I heard nothing back for over a week, despite multiple efforts to contact them for information. It became clear nobody ever ran the test. They eventually advised the transmission needed to be replaced. They ended up having my vehicle for a month, during which time they were serially non-responsive to my efforts to contact them for updates. I only received any contact after I felt compelled to get Ford corporate to reach out to them. They ended up charging over $5,000 for the work. I would highly recommend avoiding."
"By far the best service center that Ford has in the area. The Service Advisor Jeff is very knowledgeable and they are quick with the services performed. The service manager, Chuck, is very hands on. The service cashier, Stella, is the greatest. She treats everyone like a friend and not just a customer. If your vehicle needs serviced, go see the greatest crew Ford has to offer!"
"Don’t waste your time, go someplace else. Made an appointment online for an electrical issue (stated clearly in my appointment reason). Upon arrival I was met with an disinterested “be with you in a minute” from someone staring at their computer screen. After a few mins of watching techs look at screens and talk to each other I was called over and I said why I was there. After describing my issue I was met with a sharp “well are you going to leave it?”, I replied with, I plan to stay to get an idea of repair time before I decide. I was then told “well it’s Friday and we are trying to wrap things up so I don’t even know that I will have someone to look at it for multiple hours”. Mind you it’s 8:15am, so I ask, if I made an appointment why would it be a few hours? Reply was more disinterested and annoyed tone about how it was Friday and they had other things to do. I asked for my keys back and said I would go someplace else, nothing good was going to come from this visit. I took time off work to get service from a business, and instead was met like I was asking for a favor that was bothersome and inconvenient. My lease is up in 6 months, can you guess where I will NOT be shopping for a new car?"
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