Cummins Sales and Service 321 Southwest 52nd Avenue, Ocala, FL 34474

"my father took his RV generator to the service department in Ocala to get worked on, because after 3 different shops looked at it they were left stunned. Ben and his team were quick, efficient and most importantly made the right choices and the RV generator was fixed. thanks Cummins of Ocala."

"If I could give 0 stars I would had a customer's unit in there for a no run issue after an initial quote of $1200 for the repair. He was contacted by the cummins repair shop again After the initial Repair was performed and told he needed a carburetor as well. ( Was this the problem the whole time?) Bringing the bill to over $2000 on a 4Ky unit . I had to retrieve the generator from the repair facility To reinstall it in the RV where it was originally installed at. And not only was the unit still dirty and dusty. Looking like they never touched it and offered 0 cleaning services. Just a simple wipe down would have sufficed, but then all of the bushings on the bottom of the base for the generator were damaged torn or worn out. When I called BEN at Cummins of Ocala to speak with him about the issues and see what we could do to resolve it or maybe help him prevent these issues in the future. I was met with nothing but friction as he has 0 customer skills and 0 ability to be Accommodating in his role and should not be working directly with people basically telling me it's my problem now as it's my customer, I was simply the middle man that removed and reinstalled the generator for him. It's his customer that he should be taking care of and clearly has not done I was told for another $2000. We could get the bushings replaced after removing it again, which is obviously. Not what I was hoping to hear. Nor expected as another business owner , generally when doing repairs If you notice other things going on, you use that opportunity to upsale more work, make your own shop more money and make the customer happy in total with the repair. I will not be bringing any more generators to the shop. As dealing with Ben is now the last thing I want to do with my day. Don't fall victim to these tactics. There are a limited amount of certified cummins Facilities in the state, but do yourself a favor and choose another one. They are doing the bare minimum at best at this location. The Cummins name demands more respect. Do better, guys."

"Newmar Dutch Star was brought in on Feb of this year to work on exhaust brake paid a lot for the parts and labor. 7 months later it totally failed and we are back in a shop fixing what these guys did. Was not put back together correctly and that is why it failed. Would never ever go back to these guys again."

"What can I say. Good Samaritans, good people, willing to help a person in need. Expert technicians. 1/3rd of my way on an 1000 mile trip to fix a broken RV dash AC my generator failed leaving me and my son in a hot box travelling through Florida at temps over 90 degrees. We pullled into a Walmart in this area to try to get some sleep and barely got a few hours due to no AC whatsoever. To my further dismay I found out when I parked to sleep that my Jeep toggle switch had fallen into the center console which inhibited me from even starting it up to top up the battery or switch in out of neutral and use. I was in a bind. It was 1am. Luckily I made the right decision to wake up at 6 and head straight to this Cumnins Service Center. I arrived about 20-30 minutes before the advertised open time but the team were already there with doors open. I gave them my story and Mike heard the concern in my voice and decided he would come out and have a look. By 8am he had completely fixed the generator and both AC's were refreshingbthe RV. By 9am he had fixed the Jeep! I cannot tell you how much ny faith was restored in people and technicians. Theu could have made me wait, they could have gouged me. Instead they literally fixed everything immediately and went even further beyond by fixing my Jeep issue. So much gratitude for Mike and hisnteam here. As an RV'er you fight the urge at times when you have these issues to just say its too much of a pain. Mike and his team restored my faith in the various teams that support the RV industry and just provided me with service that I havent seen in such a long time. If your in the area I highly recommend them. Saved me so much time, aggravation and money. 6 STARS if that was an option."

"I have owned my own business for over thirty years and these guys are a great Team. Had a bad def sensor on our motor coach. Called emergency # and quick response from Austin. This was a Saturday and explained my problem. 4 exits from there shop I pulled in and found a spot to hook up until Monday am. First thing spoke to Ben Treakle,, had me wait a while and then started a tech on problem. They were very busy and didn’t know me from a hole in the wall, but treated me like family. Part was overnighted got in around noon. Had me on the highway 3:30 that afternoon Tuesday. Ben is a quick thinker and knows how to multi task well. I will be full timing in Florida in a couple of months. Certainly will drive to Ben and the guys to service our coach. Tim P . Titusville!!"