Heritage Property and Casualty Insurance
1401 North Westshore Boulevard, Tampa, Florida, United States
About the Heritage Property and Casualty Insurance
Heritage Property and Casualty Insurance is a reputable insurance institution located at 1401 North Westshore Boulevard in Tampa, Florida, United States. Specializing in property and casualty insurance, Heritage offers a range of coverage options to protect your assets and provide peace of mind. With a commitment to excellent customer service and competitive rates, Heritage Property and Casualty Insurance is dedicated to meeting the insurance needs of individuals and businesses in the Tampa area and beyond. Contact them today to learn more about their comprehensive insurance solutions.
1401 N Westshore Blvd, Tampa, FL 33607, United States
Opening hours of Heritage Property and Casualty Insurance
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Heritage Property and Casualty Insurance
"Again, no stars should be given. Hail damage following a storm. Two inspectors (two different times) said they would be submitting this over for a new roof. Now Heritage claims I just have "blistering" per the third adjuster I have received (first two quit) and the fourth says there was no storm when the NOAA map (observed by the govt) shows the day, size of hail and my location. Not to mention I have been screamed at, hung up on, said "what don't you get lady???" by my fourth adjuster, Frank Savage. I turned them into the NC Insurance Commissioner for responses and further investigation. I suggest you all contact your state commissioners with problems."
"This company has the worst customer service I have ever experienced. We filed a claim after Hurricane Ian clobbered us and are on week 10 of waiting. We started contacting Heritage about 5 weeks after filing the claim to receive an update. I knew there would be high volume so I waited until week 5 inquire because I was advised that typical turn around time without a natural disaster is only 7 days. Each time we called; week 6, week 7, week 8, and week 9, we were promised a “task” was entered to receive a call back from our claims examiner. We also tried emailing and leaving a voicemail. Not only did we never receive a call back but each time we were able to speak to a customer service rep, they notified us that our claims examiner had changed. Finally, around 60 days after our claim was filed, I asked to speak to a supervisor, and was promised to be transferred to a supervisor. After waiting forever, another customer service representative answered and was puzzled when I said I was expecting a supervisor. She said “we can’t transfer calls to a supervisor, I don’t know why you would be told that.” I explained, at this point I was uncomfortable hanging up the phone until I spoke to supervisor and with very poor phone etiquette I was told “well I’m try’na do my job.” I was promised a supervisor would call me back within 24 hours. At the 24 hour mark, I called again, and was told by that customer service agent “in her experience I should stop calling because I am just clogging up my file.” Meanwhile, this company decided not to renew our policy, so we are shopping for a new policy while waiting on this claim and we were told that no company will write us a policy because we have unfixed damage from the hurricane. How do you fix $50,000.00 of damage out of pocket being that our current insurance company is dragging their feet and is unresponsive ? Current status is 10 weeks since claim was made, no check to fix damages, and no new policy, forcing us into lenders insurance at 4x the cost until we can secure a new policy. It would be on thing if the company responded at any point throughout the weeks to “touch base” and explain they were backed up, but nothing. The only explanation I have received most recently is they have a “high turnover” of employees. Do not recommend this company AT ALL."
"This company will literally not respond for weeks and will reassign your claim multiple times. My claim has been reassigned 7 times. This is because many of their employees leave and their current employees are fearless. This is not a joke, it's a fair assessment of a terrible company. Do yourself a favor and find a company with a higher rating and pay the extra money if need be."
"If the absolute worst customer service is their goal, so that needed claims are not filed, then they’re doing great for the company. While the customer suffers the brunt of it all. Complaints by phone and email do nothing to resolve the issue. I’ve requested a new representative for the claim ever since the first day that he rudely addressed me by phone (calls are recorded right?) and here I am, still stuck with Stefan P. and his inability to properly and timely handle situations."
"Horrible customer service, will cancel your policy almost a month after their "inspection". I gave them documents stating the home inspector showed the roof in great condition with an estimated 12 years left of life. They sent their "inspector" 2 weeks after closing and then a month later sent a notice of cancellation. No phone call, no mail, no options to discuss, just an email. Don't do business with them, find another home insurance company."
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