Bank of America Financial Center

"I have been trying to open a checking account for a couple of months. They tell me I need to go to this office in Key Biscayne. I am a disabled vet and cannot contact anyone at this office. I have tried for weeks. Make appointment, again I am disabled. I tried to go into this bank back in June and was told I couldn't because I didn't have an account and needed an appointment, Told them because of my VA appointments and limited time in Key Biscayne their schedule did not permit that. Not only am I a combat disabled veteran but also a shareholder for 20 years."

"My wife took off work early today to take my son to open a bank account - we were told that they do not take any appointments after 3:30pm. My son gets out of school at 3:30pm and my wife is a doctor, and the bankers told her to come back another day - they were too busy and unable to open an account. Are you kidding me????? What kind of customer service is this? We will never use Bank of America ever again - we've been using BOA for over 20 years. Going to take our business elsewhere."

"What a difference! Real customer service. Armando attended to me as soon as I came through the door. Directed me to where I needed to be taken care of. It might not seem like much on paper, but it makes all the difference. The Bank of America in Downtown Miami was the opposite. I'll never go back there again but the Key Biscayne location is the one I'll keep going back to. Thanks Armando!"

"Not only the branch has been closed for weeks, allegedly due to Covid, while the Chase branch across the street is open, their ATM is out of cash. Did Covid prevent them as well to at least stock enough cash in the ATM so people can access their own money? Thanks for nothing BA"

"Absolutely the worst banking experience i have ever had to deal with. the bank would be ok IF YOU COULD PARK ANYWHERE. Today i parked sticking out in a spot because a white range rover with black wheels was taking over 2 and a half spots. the parking administration threatened to boot my car and i asked him why he was not booting maybe 7 cars that were taking up multiple spots in the parking lot including the white range rover. I'm sure the car was either his or his friends because he just walked into the bank to talk to some employees and walked out. i have had this account open for a week and with the long line i have experienced every single time along with the parking nightmare has made me to decide to close my bank of america account AT ANOTHER LOCATION because i would probably have an aneurysm trying to park my car again and wait in line to close the account in key Biscayne. if your trying to get something done quickly or value your time THIS IS NOT THE PLACE TO GO ."