Bank of America (with Drive-thru ATM)

"I pulled out 300$ out of ATM this evening. It's only time I used my debit card today. Five hours later someone pulled out 120$ from my card and they tried again. But it denied the second time. I will never be back."

"Bank of America is garbage, I was trying to make a $30,000 appointment,, I didn't feel comfortable carrying that much money Is wait in line. I don't understand why they have all these empty offices And they want taxpayer money. This They told me I can't make an appointment I have to wait in line"

"Horrible experience. After just a few days in the Keys after moving from up north, went in to open a checking and savings account with a 1st. tranche of a substantially large deposit. It took 2.5 hours!!! The person who was helping us was not very familiar with the system and procedures. But, I place ALL the blame on the lack of leadership by the manager (J) After realizing the rep was having issues, she (J) would periodically make suggestions or answer question instead of taking over and assisting us. My spouse had an appointment which almost missed and had to be moved. This manager barely apologized for HER incompetence, lack of customer service and leadership. Instead, towards the end, when she finally took over the process, would answer any of our questions in a rather condescending fashion. Planning on opening an account next door and withdrawing the initial deposit."

"Went into the lobby at 9:05 am. Five minutes after they opened and needed to deposit a large check to my personal account and another large check to my business account. There were no other customers in the bank. I had the check properly endorsed including the account number but rather than fill in a deposit slip, I took the check directly to Irma, the teller, and hoped she could complete a deposit slip for me. There were no other customers in the bank and 2 tellers standing with no customers I should add I also had back surgery and was walking with a cane and had on a back brace. Based on Irma’s response to my lack of a deposit slip, you would think I asked her for a demanding and time consuming service. She proceeded to lecture me on the need to fill out my own deposit slip I took the check back and took the deposit to a different branch Irma is the least helpful teller I have ever experienced at Bank of America and I have been a personal and business customer for over 10 years"

"Bank of America closed 3 credit accounts which were over 15 years old totaling 47,000 with no notification until after closing. All had zero balances and zero late payments. My credit score has since dropped 150 points in one month. There are no other negative factors or changes on my report. They deny that their closing of my accounts caused this, yet refuse to reopen them due to my now low credit score. I have been with this bank since I was 18 years old and with three clicks they have ruined my credit that took me 22 years to build. I am so frustrated. "We're sorry, but the terms and conditions have changed" is the best and only response they have been able to provide after many hours in the Tavernier office and on the phone. Yet the "managers" have no explanation of what that means."