Firestone Complete Auto Care

"The team was polite and professional. They were very efficient and timely. I was in and out in a reasonable time and services were performed at a reasonable price, and I was a Sunday walk-in.R"

"It was a breeze getting an appointment online when I booked for the very next morning to get new tires installed. When I arrived, the staff was super friendly and got me exactly what I asked for. Even added on their good recommendations of a lifetime tire rotation and alignment which I thought was a good deal. I added on the tire insurance for each tire as well so that I can come back to this location for their service. It is nice to have a place you trust with your car being down here in shady south Florida. Management doing a great job!!"

"We had a flat tire and went to that dealership for a tire repair. The agent insisted that our tire was dry rot and unsafe to repair. Our tire was 4 years old and hardly used. I felt I was forced to buy a new tire when I didn't need it. I told him that I did not see what he was insisting and when I got home I looked up to confirm my belief. Our tire was NOT dry rotted. Yes it shows signs of sun and wear that any tire in the florida sun would show. I would NEVER go to this location again and this agent completely took advantage of our situation. Unethical."

"Had an appointment at 7am - employees roll in at 730. Mark pulls his black car up on the sidewalk of the business and shuffles into the front. Take their time for 10 minutes opening. Every single bay inside the garage is full of cars up on stands with their hoods open. Get inside and voice my displeasure with the incompetence - Mark says “everyone having hiring problems” and what does staffing have to do with you being there at the right time to open your store. The tall large white male who took me asked what I was there for, I said I had an appointment at 7 - he says his system isn’t working. Tell him after opening 30 minutes late that’s ridiculous- he stands there with his mouth agap like I’ve just spoken a foreign language. Then says “okay let’s go look at the car” I say - why do you need to see the car for an oil change? He proceeds to drag his disheveled self out the door. If you think I’m going to have an idiot with an IQ of the average refrigerator temperature work on my car, you are sadly mistaken. Grab my keys back from this moron and go to the jiffy line down the road."

"David has tarnished this Firestone for me. He tried to scam me for a new battery. I brought my car in for a serpentine belt. When I called to confirm my car was ready, he said he stopped repairs and it wouldn’t be ready until the following day. He said my battery was old and wasn’t holding a charge (my battery was 6 weeks old and just replaced). He became aggressive when I said I only wanted the serpentine belt replaced and I needed to pick up my car by 5pm (I dropped it off at 8am). It was not ready by 5 because he stopped repairs. When I came to pick up my car after another day, Firestone employees had checked my battery and it was at 100%. David had lied to me and tried to scam me. He wasted my time and money by stopping repairs. And he was incredibly rude and very aggressive. This wasn’t my first incident with David. He once became very rude with me about my valve stem replacement and a manager had to get involved. I gave Firestone another chance because of how great the GM treated me. But David is a scammer and a liar and incredibly aggressive. I hope the GM or corporate sees this and dismisses him. He is a liability to their reputation."