H&R Block

"The tax specialist Margarita didn’t know what she was doing, she efiled my return and wasn’t supposed to efile due to the additional form that I needed along with it, it was supposed to be mailed all together. The next agent we were sent to said she didn’t even sign the return so we paid the second agent for all the services. It wasn’t until after I got the notification that the tax return was accepted that I saw Margarita efiled an incomplete tax return. I lost $3,600 from the original amount I was supposed to receive because of Margarita’s mistake. On top of that, additional money was taken out so she got her cut. I can’t even get through to a customer rep to fix it. Ironic that the office is temporarily closed after I found out the mistake she made. Update: it took the entire year to get their mess up cleared up with the irs. The representatives pretend they’re going to follow up and help refund money back from the cut that was taken but I had to file a complaint to main corporate to finally get them held accountable and get my money back. They said they were gonna send me a check of the full amount cut taken but later sent me a check with less than the promised amount."

"Sergio at H&R block in Oasis Plaza in Keys Gate is the best! He's done my family's taxes for 8+ years! He's gonna get you the best refund, while making it as easy as possible to file!"

"Nisladys is amazing, hands down the best! This is my 2nd year in a row as her client and I highly recommend that everyone should go to her. The staff at this location is well organized and give the best customer service. Super happy with my experience!"

"I've bin a customer for many years and always enjoy the best service. Employees like Amalia Smith who love what they do and go over and beyond to do their job. I love returning every year, they make you feel like family here."