FAIRWINDS Credit Union

"Sad! Short handed and customers have to wait too long. 15 minutes at drive thru with no one in front of me. Drive through lanes so tight that my truck wouldn’t fit. Guess they didn’t plan for larger vehicles."

"Ryan was exceptional! He set up my teens first checking and savings account. He was so knowledgeable, personable, and kind. My kiddo suffers from extreme anxiety in new situations. He took time to thoroughly show her how to use the app and the debit card without an aire of judgement or of being inconvenienced. He made her first experience with finances so very positive. I am so grateful. Thank you Ryan!"

"I've been with the bank for years but I've never used this branch. My debit card got compromised and after calling customer service several times, I never received my replacement card and had to cancel. It would've got me $50 to get it expedited. After 2 weeks with no card, I decided to travel 30 minutes to this location because my branch wasn't open on a Saturday. The building was big, clean and we got helped right away. We only had to wait 10 minutes to meet with someone to get a new card. The employee also spoke with me about how to get interest on my savings account, something my normal branch failed to do. 100% worth the ride to this location. I couldn't be happier with the service."

"Two visits to the Clermont location and still wasn’t able to open an account. First attempt was a walk in waited for a while deciding not to wait any longer so I made an appointment for the next morning at 930. The next morning I showed up waited conservatively another 40 minutes with no progress in sight and decided to walk out. Will not be going back to Fairwinds in Clermont if this is any indicator of how organized they are or how important their customers or new customers are to them it’s not going to earn them my business."

"We set an appointment to open an account as a new customer. Showed up 10 minutes early and waited in the lobby as instructed. We waited in the lobby for 40 additional minutes with no help. We asked for an update and we were told It would be another 15-20 minutes. Just unprofessional to have people sitting and waiting for help without anyone from the credit union coming to speak with us. Understanding everyone is short staffed, but if that’s the case someone should tell us we aren’t able to meet at the scheduled time, or can we reschedule. Our time is just as valuable as everyone else’s and this location does not seem to care. We ultimately left and went with a credit union down the street. I would not recommend this credit union, as they do not value customers. If we were treated like this when try to give them money to open a new account, I can only imagine how they treat people who actually bank with them."