Bank of America (with Drive-thru ATM)

"There is 1 teller and a line of people waiting. Every time. Why can't you hire more tellers???"

"Always a line and a long wait. During Covid, they made us wait outside in the rain. That was the final straw. I tried to close out my account, and they said I needed an appointment. (An appointment to close out an account?) I told them I wanted to close it out now and not come back. They made me wait for over an hour, but I got my business account out of there. Today, I called to make an appointment to close out my personal accounts. After going through all the menu choices, the recording said that all of their staff were busy, and "Goodbye" and hung up on me. Goodbye, is right. I will be pulling all of my accounts out of this bank. I am tired of having my time disrespected. In my new bank were I moved my business account to, I am helped almost immediately whenever I walk through the door."

"Kayla and Lisa always put me in a better mood! The are friendly, kind, patient, and show genuine care and concern for their customers. This is a smaller branch so around the 1-3 of the month, you should expect a wait. The drive through is also not in service."

"I'm waiting in line right now, and the line is 7-8 (now it's 9) people long at 11.20 am on a Friday. I just overheard a man closing his account specifically because he has to always wait in a long line. I don't usually come to this branch and will be avoiding it like the plague if I ever again find myself needing a physical teller. There's only one btw."

"Bank of America, government bail outs, criminal mortgages, tons of free money, and they cannot figure out how to manage their personnel well enough to not have a line longer than the one at your local Target on a Friday afternoon. This particular branch and the one on State Road 52 are absolutely despicable when it comes to being able to serve the public without making them wait a ridiculous amount of time. I'm sure the people that actually work at the branches are good people but their management and their upper management and the management of the bank is horrible."