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Costco Tire Center
4901 Gate Parkway, Jacksonville, Florida, United States
About the Costco Tire Center
Costco Tire Center at 4901 Gate Parkway in Jacksonville, Florida, is a one-stop shop for all your car repair and tire needs. Whether you're looking to replace worn-out tires or need a quick fix for a flat, our experienced technicians are here to help. With a wide selection of top-quality tires and competitive prices, Costco Tire Center is the go-to destination for drivers in Jacksonville. Visit us today for expert service and unbeatable value.
Photos of Costco Tire Center
4901 Gate Pkwy, Jacksonville, FL 32246, United States
Opening hours of Costco Tire Center
Monday:
10:00 - 20:30
Tuesday:
10:00 - 20:30
Wednesday:
10:00 - 20:30
Thursday:
10:00 - 20:30
Friday:
10:00 - 20:30
Saturday:
09:30 - 18:00
Sunday:
10:00 - 18:00
Reviews of Costco Tire Center
"Terrible service. While living in California, had no problems with service on tires bought by costco. After moving to Jacksonville, I encountered neglect and poor service during tire balancing and maintenance. After only 2 months after another costco service, I found out that my rear tires have a tread depth of 2/32 (they didn't tell me anything about this at costco), when I went to them to have them change my tires under warranty (warranty was 80000 miles and I had only driven 30000), the manager told me that I had to wait until all the tires were 2/32 and refused to honor the warranty. Bought new tires at another major tire chain and they had no problem helping me with the warranty, even though the tires were bought at costco. I will never go to Costco again for tires."
"I brought by bmw in last week to get a new set of Michelin pilot sport 4s tires installed just to find out I have peeling clear coat on all 4 of my wheels in the same spot because of their wheel mounting tool. If you care about the condition of your wheels do not take your car here."
"Costco executive member and the biggest fan of all, BUT Costco tire business made me question the whole brand in general. Brief story: Tires were ordered 9/21 - “Will take a week or so to deliver and the tire center with notify you once its in to make an appointment”. Silence… 10/6 - came in physically to the tire store while shopping: -Did you receive my shipment? -Soooo… only 3 out of 4 tires came in apparently so one is missing. -Okay, can you do/did you do anything about it? -Nothing we can do, take it to Corporate. Calling the corporate: -Where is the 4th tire? -This order is marked as its fully delivered. -Well, it might be marked as by you as fully delivered, but its marked as partially received on the other end. -Nothing we can do about it, go to your store and check with them. -Already did, one tire is missing. -In that case go and tell them that they need to file a specific form about a missing tire. -You want me to go and physically tell them to contact you about your shipment being partially received? Can you call them? -The store is closed right now (It was 9am) -Can you call them in an hour when they open? -No, we cannot do that. You can call them and tell them to call us or you can call us when they open and we can call them while you are on the line. (?!) -I will call you back in an hour. In an Hour after debriefing and going through the whole conversation again with the other agent. -Please stay on the line, we are going to call them. ##Waiting on the line for 45 minutes while once again they are “counting tires” Finally: -The tire center filled a form, so you will receive a notification about that shipment and when it comes about scheduling an appointment. Three days later, while still no notifications or anything has been received call back to corporate: -Did you send them a tire? I didn’t get any notifications about it. -We are going to reach out to them and find out. Stay on the line. Waiting for another 45 minutes: -They are counting tires. -Why are they counting tires? Did they file a report about missing tire and did you send them one? -We are about to find out. ##Another 35 minute wait. -They are going to fill up a form, you will get a notification about it, it will take 3 days for them to receive it and they will contact you to schedule an appointment. -They are not going to do that… -Why not? -Because they didn’t do it previously for 3 weeks and you are not an authority to make them do it. But if they do, I do not them anywhere near my car. I want to cancel and a refund. -Very well, we are going to process it for you and you will get a notification on your email. Money will be refunded in 3-5 business days. ##4 days later still notification anywhere about cancelling the order. Calling back to corporate: -Did you cancel the order? -Yes it’s marked as cancelled. -Ok I want a physical notification about it with clear information when a refund will be issued. -It takes 3-5 business days. So you should receive it by the end of the week or next week. -I want a notification that says its been cancelled and refund has been issued -We cannot do that, but you can call/reach out to Whatever place to speed up a process… Finally today 10/19 I got my money back. Happy end. I apologize for this novel here but… Never again. I can understand if you are short staffed, I had a huge patience for all parties involved and never even raised my voice, understanding that some of them are not responsible for a lack of competence of the others, even though I was blown away by the processes in place and the lack of supervision… I know for sure if I wouldn’t start asking about the shipment in the first place, those 3 tires would just lay there till the end of times…"
"I am a big fan of Costco and their customer service but they really need to step up their customer service and expertise as far as tire center is concerned. Sharing a recent experience I had which have affected my trust and faith in Costco brand. - tires were ordered, payment made on-site - took the phone appointment after obtaining confirmation that tires arrived in the ware house - reached on the day of appointment, but sent back saying tires not arrived - finally after few more days of hassle, tires were replaced by Costco - in less than 48 hours car started indicating tire pressure low - reached tire center and was told that they had forgot to reset the settings in the car at the time of replacement and sent back saying that all is now good with the tires - in less than a week I got a flat tire, I replaced it with a spare tire and reached Costco tire center - there was a big straight cut on the side of the tire which was declared to be accidental damage by the customer, where as it clearly seemed a manufacturing defect - as it was under warranty, a replacement tire was then ordered by Costco but I was asked to pay retrospective difference in cost and sent back saying they will call me in 2-3 days. - 14 days gone, no call received. I am driving on risk on one small tire and 3 big tires. Cant speed up and cannot drive for more than 30 mins at a stretch. Lot of inconvenience as one can imagine. And did I mention long waiting times on phone calls and even in the tire center. The whole experience has prompted me to write this feedback. Hopefully management will see this and try and improve their services"
"Got a nail in my JGC back tire. Was driving on a flimsy spare and needed new tires anyway, and also, the screw was right at the edge so it was not repairable. Walked into the Town Center location on a Saturday to see prices and dealt with Ray. Very nice and helpful, except he ordered the wrong tires and thankfully I caught it after I had asked a question about them. Appointment was pretty quick. After a week went by, tires still weren’t delivered. I kept calling and couldn’t get through-no one was answering. I finally spoke with Brian the manager after calling the main Costco line, and he informed me the truck delivery skipped one Tuesday because the company had a shortage of drivers, and that he would call me the following Tuesday. After being so frustrated bc no one seemed to have any follow up skills to inform me about the mishap, Brian made sure he followed up with me and called me as soon as they were in. Thank you Brian! Now my baby’s got a new set of shoes, but it did take close to 2 hrs for the job to be done."
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