Charles Schwab 500 East Broward Boulevard, Fort Lauderdale, FL 33394

"Cant get a human on the phone!"

"I had almost given up on Charles Schwab because I wasn’t getting a very good response or service but then I got a call from Adam Rittersporn at Charles Schwab Fort Lauderdale and things changed :) Adam provided me with world class service and helped me set up accounts and had great follow up to make sure I got what I needed. I’ve never had such great service from a representative at any bank like I got from Adam. Highly recommend!"

"Went there to open an account. Explained to the employee exactly what I wanted. While she opened whatever she knew, I ended up having the wrong account opened. Found out a few days later that there are new accounts and new services, however not all employees are aware of that information. Is the employees’ fault or the management? Who knows. Hard to find out since nobody never answers the phone in that branch. Not to mention that you can’t pass the reception because nobody is available."

"I have been banking with Charles Schwab for about 8 years and I stopped into this branch and received terrible service. As someone who works in an industry that's heavily based in client services this encounter really makes me consider moving my accounts. I stopped in to discuss my portfolio and the two bankers at the front desk (Jasmine and Charles) were very uninterested in providing decent service. The branch was completely empty but they suggested I call the 1-800 line instead of actually sitting down and helping me in person. I was very disappointed at the level of service."