Aspire Financial Services LLC
4010 West Boy Scout Boulevard, Tampa, Florida, United States
About the Aspire Financial Services LLC
Aspire Financial Services LLC is a finance institution located at 4010 West Boy Scout Boulevard in Tampa, Florida, United States. We specialize in providing a wide range of financial services to help individuals and businesses achieve their financial goals. Our team of experienced professionals is dedicated to providing personalized solutions and exceptional customer service. Whether you need assistance with investments, retirement planning, or wealth management, Aspire Financial Services LLC is here to help you navigate the complexities of the financial world. Contact us today to schedule a consultation and start planning for a secure financial future.
4010 W Boy Scout Blvd # 450, Tampa, FL 33607, United States
Opening hours of Aspire Financial Services LLC
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
Day off
Sunday:
Day off
Reviews of Aspire Financial Services LLC
"They need to add negatives as a one is too good. One of the worst customer service experiences . They should teach run around eve"
"I have never had such bad service from a financial institution or any other institution. I strongly recommend to avoid using this company's "service". I had to because my employer was affiliated with this business. You cannot speak to anyone but a customer representative when you call the number. They cannot help you, they can only type in your message and you are told someone will get back to you. It took my 10 weeks of this to finally get an account set up. Then when I wanted to roll it over I experienced the same exact thing. No one ever calls back. The option to get a callback doesn't work. They never call you back."
"I have attempted to find out how advisory fees were removed from my account when I have a self-directed account. Every representative from ASPIRE has been courteous but have not been able to find an answer to my question. I have been given the runaround for over two months. I have spoken to managers who told me they would have an answer to my situation and have not come through. Now my email correspondences are being ignored. It scares me that someone accessed my account and removed fees and ASPIRE cannot tell me who accessed the account and where the funds went."
"My problems started right out the gate in November 2020 when I initially began applying for another 401K loan. I updated my mailing address on my account via online. As soon as I did this Aspire put a 2 week freeze on my account. Frustrating but understandable at the time. It was 2 weeks later that things completely fell apart. I log back into my account to apply for said loan. I check my profile to confirm my updated mailing address. The only field that was changed / saved was the ZIP code. I'm fairly certain I entered my info correctly 2 weeks prior. I call their customer service. A gentlemen walked me through the address change process step by step. Again, as soon as I confirm and save, a 2 week freeze is put on my account. The phone rep then advised me to download a paper application for said and loan and to either mail or fax it to them. I do so, and opt to fax it as time was beginning to become a factor. So nearly a week goes by, and I receive no confirmation whatsoever my application has been received or processed. I call customer service. After some phone tag I'm informed that yes, my application was being processed. Approximately a week later, I go online to see if there's any update on my loan application. There's no info. So while I'm at it, I check to see my updated mailing address. This time, my mailing address is updated with an INCORRECT ZIP code. I'm perplexed. I do not attempt to change anything online, and contact customer service. I'm only able to leave a message. I tell them my mailing address is once again incorrect for reasons that are beyond my understanding. Fast forward another 5 days. I'm now recovering from surgery I had the week before. I go online to check loan status. This time it says said loan had been processed on 12/23/2020. I once again check my mailing address. I kid you not, my mailing address was reverted back to my original / old address. I did not do this myself, and I certainly did not authorize this change. I'm completely irate at this point. I speak to customer service. They assure me the check will be mailed to the address on the paper application I faxed them. Days lead to weeks. I call customer service on 1/15/2021. I tell them I haven't received a check yet. This particular person I spoke to was rather confrontational. When I informed her of the fiasco involving my address change, she was quick to say that Aspire was not responsible. Regardless, I really need my money, I was hoping to have it by or around January 1st. So after some time, she calls me back later that day to inform me a check was indeed mailed out on 12/31/2020. I ask her what was the mailing address on said check. She reads it off to me. I ask her to reread it and she obliges me. They put the correct street address, but LEFT OFF MY APARTMENT NUMBER, even though it was on my paper application. Again, she was quick to say that Aspire was not responsible for this. The following Monday I go into a no-holds-barred campaign to get this issue resolved ASAP. It isn't until that Thursday I speak with an agent that is somewhat helpful, yet an immediate resolution is not offered. He emails me a stop-payment / reissue order. I complete and send it back to the original email. I'm quickly informed that they cannot forward my application from said address, and provide me a correct email. I forward it. Days go by and I hear nothing. The following week I call countless times, only to leave messages that are not returned. on Tuesday the 26th I finally and contacted by a different agent. I ask if my stop-payment / reissue order had been received. The gentleman sees no record of this, and asks me where I emailed it to. I read him the correct email address that I was instructed to send it to, and surprise, I'm told that email was no longer being used as of January 1. Unreal. Still not resolved. Total Incompetence of the part of Aspire Financial."
"This is the WORST company EVER. I lost my job and requested a distribution back in May and still have not received it. They charged a $75 fee to process my request. On my last call I requested to speak with a supervisor because they want to charge me a $25 fee to stop and reissue the check, I was told by the representative that they didn't have anyone available so I would have to receive a call back in about 2 days. That was over 3 weeks ago and I NEVER received a call from them. Today I tried again and was told the same thing that a supervisor would call me back but when I said I didn't mind waiting the representative hung up on me. HORRIBLE service and none of them showed any empathy for the fact that I had lost my job, I was just another customer calling on the phone with an issue that they did not want to deal with or do the right thing for. DO NOT USE THIS COMPANY TO HANDLE ANYTHING FOR YOU. This company is not reliable or professional and they DO NOT CARE ABOUT PEOPLE."
-
Patricia C Basford Tax Services
5053 US-90, Marianna, FL 32446, United States
-
H&R Block
1982 Pat Thomas Pkwy, Quincy, FL 32351, United States
-
Walmart Supercenter
2255 FL-71, Marianna, FL 32448, United States
-
Michelle B. Mays, CPA
Havana, FL 32333, United States
-
TMR Consulting and Management, LLC
292 N Magnolia Dr, Tallahassee, FL 32301, United States
-
American Society of Notaries
5524 Apalachee Pkwy, Tallahassee, FL 32311, United States
-
H&R Block
1267 S Jefferson St, Monticello, FL 32344, United States
-
Simpkins Financial Group
180 S Cherry St, Monticello, FL 32345, United States
-
Advantage Tax Inc
1191 S 6th St, Macclenny, FL 32063, United States
-
H&R Block
4466 Lafayette St, Marianna, FL 32446, United States
List of businesses, places and services in Florida
β business help π services β phones π opening times βοΈreviews π addresses, locations π· photos