Better Business Bureau Serving Northwest Florida

"We have had problems with gieco insurance. I have been with them for 7 years. They do not pay their claims and charge too much without notice. Do not automatically pay with them, they will drain your account."

"I made a serious complaint on Family Network on Disabilities in Clearwater FL about four months ago. I have a trust with them and have been trying to get in touch with management for over two years but they ignore all my emails and phone calls. FND responded at the last minute of the BBB deadline with a response that didn't make any sense. BBB reached out to them again and FND just ignored them ....much in the same way FND ignores their clients. I tried to call BBB about it and they started acting just like FND ...ignoring my phone calls and emails. FND had a "NR" rating...but after my complaint they have a "A+ " rating. ?????? I tried reaching out to someone at BBB besides my case mngr....they told me that my review "is going to bring FND grading down...it just takes about 30 days." Yet here it is about 4 months later and FND stilll has a "A+" rating. There also have been other complaints similar to mine on google about FND ignoring their clients. Yet BBB still gives them an "A+" rating. I guess it is true what others are saying on here... that businesses pay the BBB to represent them in a favorable way. How sad that even the BBB is corrupt. This BBB of Northwest Florida is completely worthless."

"I recently had Reliable Painting Pros, LLC do 2 projects for me. The first project was for my garage. We had the paint the wall, ceiling and trim. It looks so good that we had them paint the outside of my house. This company is amazing. Total satisfaction is what they told me to expect and it couldn’t be any better. First the price was on budget, the color selection was great. They provided samples of the walls and trim. We thought the walls was the wrong color so David took the paint to have it replaced. While he was doing that we checked the samples again and had them stripe it with the trim color and the samples were actually perfect. The Job was started on time and finished on time. We are already planning additional paint projects inside the house and I will definitely call Reliable Painting Pros for all of my painting my projects. I highly recommend them to anyone needing paint work."

"I called Gulfside Landscaping in October 2017, and I spoke to the office manager Sue. She stated that the owner James Martin charges $250.00 per hour for coming to my property to evaluate his interest in doing work on it. Since the finished jobs on his web site look impressive, I felt this fee was worth it. Our budget was $10,000. I met with the owner James and his sidekick Ken on my property. After some discussion, James stated that he wanted to take on the job. Three weeks later, Ken quoted me a design cost of $4,800 and stated that the $4,800 design fee will be credited to the project installation cost. On 11-17-17, I made a $1,000 down payment. On 12-13-17, I requested the status of the landscape design. But there was no reply. I thought maybe they were away for the holidays, so I didn't think much of it. Still no reply as of the first week of January 2018. So, I called their office and spoke to Sue. I told her that Ken had not yet responded to my December e-mail. I told her I want a status of the design and also told her that a spokesperson from my credit card company stated that they would support me in a dispute within 60 days of my payment (later discovered this is incorrect), so I needed the initial design completed by the following Monday. She told me that James is out of the country. Yeah, right! She passed on my message to James. His response to her was to tell me that he would no longer work on my design (if he did any work in the first place!) and to dispute the $250 and $1,000 charges. Why not refund my payments? It took me two months to get my money refunded by my credit card company. I believe he tried to take my money and run. Terrible customer relations! James treats customers differently. I paid the initial meeting fee of $250, but for Matt Dannheisser in the end James charged nothing! That's unethical. If you let him, he'll steal your money!"

"We are EXTREMELY pleased with the work that 1st Choice Home Improvement did for us. Our home was built in 1990, and the one-piece fiberglass tub/shower combination in the master bathroom was cracking badly. We called Don Perrin (Chief Sales Representative) and he explained the entire process of how the work would be performed. He came prepared with a short but informative video on the manufacturing process involved in making our new tub, and showed us samples of the materials used. Once we selected the desired color and style, and agreed to the price, he took care of everything else. The entire process was designed around whatever the customer wanted. He even allowed us to purchase the mixing valve, shower head and spout we preferred. I can’t say enough about the team of installers! Justin and his brother arrived each day at the time agreed upon (around 9:15 am), and worked hard each day. Not only were they polite, they displayed genuine concern for our property while the work was being accomplished! They used drop cloths, they hauled away all the materials, and gave us great advice on how to clean and maintain our new acrylic tub/shower. They completed the job in a day and a half. The finished installation is so professional that we wish we could show it off to everyone! But after all, it is the master bath. Displayed by invitation only!! 5-Stars in all categories."