Cigars Crafters 5561 Northwest 74th Avenue, Miami, FL 33166

"A really good store that you can enjoy their no band cigars with a cheap enough price, but flavor is outstanding!"

"I've been doing business with this company for nearly 10 years and only had one unsatisfactory experience prior to my recent experience. I had to return a product due to the quality (which is fine), then I reordered a different product. I paid $15 shipping just to send back the original package and followed all of the procedures listed on the website for returns. I received a confirmation that the package was left with an individual at the company's warehouse, however, no one could seem to locate my package. After speaking with the in-store rep, she advised me that she'd open a case. However, that charge would've still been on my credit card which would have accrued interest while I waited for a resolution. I contacted my bank to work with the vendor as I didn't have time to continue calling about an issue that I didn't cause. I was contacted by an overly aggressive rep at the company's office, clearly disturbed by my bank's charge-back. I couldn't quite explain my logic of not wanting to carry interest on a payment when they literally could have just reimbursed me, or apply the credit to my next purchase as I was repeatedly interrupted. If you had a customer for 10 years, who has turned several other people onto your business, you'd think they'd be more sensitive. However, I was told that all of my accounts would be cancelled and could no longer do business with the company. I literally had my bank handle it as insurance until a solution was found. If the young lady would've been patient, she would've found out that its a temporary charge-back while Discover investigates the issue. That's unfortunate as I've been faithfully purchasing from this vendor since visiting their beautiful cigar store in Miami almost 10 years ago. Very disappointing as I loved supporting CC Crafters and spreading the word about their cigars."

"I needed some help with an online order so I emailed them. They were very customer friendly! This is the kind of place you enjoy shopping with!"

"I cannot fault the service and efficiency of this company , its Web site is easy to use and does not over complicate its products. what you see and read is what you get your not bombarded with products you do not want, unlike similar sites, i live in the UK and have tried other companies but none have impressed me like cigar crafters have would highly recommend this company ."

"It is a store where I always find all the best brands, excellent service. Do not lose sight of this cigar store. The best service online. Well done!!"