Tropics Title Services Inc

"I recently had a challenging experience with Tropics Title Company during the closing process for a property in Sunrise, Florida. Unfortunately, my overall experience was marred by poor communication from beginning to end. The communication breakdown began early on, as there was a lack of consistent updates and information provided throughout the entire process. I found myself constantly inquiring the status of pending items instead of having them proactively reach out and provide updates every step of the way. The biggest miscommunication was on the day of closing. The closing was scheduled for the 15th, and all parties signed the necessary documents on that day. However, there was a failure in effectively communicating that funding would not occur as planned. This left both myself and the sellers in the dark about the situation, which was frustrating and concerning. Upon follow-up the next day, I learned that the delay in funding was due to the title company not receiving the seller-signed package from the mobile notary via Fedex. While I understand that such situations can arise, what was truly disappointing was the continued lack of communication about these developments. After being informed that funding would occur the following morning, I awaited updates. However, the promised communication was again lacking. It took a couple follow-ups on my part to receive confirmation that funding had taken place around in the afternoon . This inconsistency and delay in response further added to the frustration of the situation. The matter of my commission disbursement also proved to be problematic. I had requested that my commission be wired on the day of closing (at funding) as agreed upon prior to closing. All necessary documents were provided in order to have this done. After funding had taken place, you would think I would not need to inquire about the commission, but that wasn't the case. Unfortunately, the responses from Samantha, the representative I was in contact with, were unsatisfactory. She needed to consult the funding department multiple times and failed to keep me informed about their progress. The lack of transparency and the inability to provide timely updates reflected a lack of professionalism. To make matters worse, when I inquired about my commission again later in the day, I was informed that the funding department had already closed for the day at 4:30 pm. Samantha did not proactively inform me of this, and I only learned about it via email. This lack of courtesy and communication was unprofessional and added to the frustration I was experiencing. I had hoped to escalate the matter by speaking to a manager or owner, but Samantha informed me that they had also left for the day. Called the next morning (8/17) and still have not received a call from the manager/owner or an update on my commission. All-in-all, my experience with Tropics Title Company during this closing process was disappointing due to consistent communication failures, delays in funding, and a lack of professionalism in handling commission matters. I would strongly advise others to explore alternative options for title services where client and agent satisfaction are valued."

"Love working with Tropics Title! They always answer your calls and give the best customer service."

"Look at all the negative reviews I will ab e to agree!! They are extremely rude over the phone.... was looking to get a copy of my closing statement from last year and they make you feel Like they are doing you a favor. They are. It friendly at all"

"Continuous quality service even after closing. The communication of their staff is amazing they always replied to our emails in a timely matter. Getting closer to our home closing they were very thorough with all the answers to our questions. Upon arrival they received this nicely and they had a dream ready for us (pre-pandemic) they explain all the documents that we needed to sign as well as answer any questions we had. When he wants time to sell our old house we also use them as a title company (beginning of the pandemic). We scheduled the closing and we drove the day off part in the parking lot and the closer came down to us and we closed in our car, we didn't have to get out. She followed proper distancing protocol as well as wearing masks. This is when we were still figuring out what needed to be done and how people needed to do the social distancing and stuff. today almost 10 months after our initial closing we were in need of some paperwork and Jennalee (our closer) is always courteous and prompt and replying to any of our request. I highly recommend Tropics title as your title company."

"I would highly recommend Tropics Title from Jenelee to the owner Jonathan. My clients always get taken care of from start to finish. Very fair price on title fees and have been working with Tropics for over 3 years, couldn't be happier. Thank you Tropics for always supporting me and my clients."