Brightway Insurance, The McKay Agency

"I was put in touch with Scott @ Brightway because my current insurance company was so expensive. After obtaining my 4-Point inspection and Wind mitigation report, Scott was able to provide us with same coverage for 60% less than out current policy. He provided honest, through customer service. Very dedicated, knowledgeable and professional. HIGHLY recommend him and his company!"

"I have been trying to get ahold of Ryan McKay for two weeks to see if he can find me a best price on auto insurance. I used him to find me a home insurance but when it comes to me asking him to find me auto insurance, he hasn’t replied back for two weeks. I even follow up with him via email from time to time. NOTHING! I guess I’ll have to find a different broker to find me a car insurance and home insurance soon before it’s up for renewal."

"I live across the state from this agency but was referred to them. I was struggling to find homeowners. Not only did they get me a great homeowners policy, they found an auto policy that saved me a small fortune. That was 7 years ago and we've not had one problem with them. Excellent agency to deal with!!!"

"Wow, exact same story as Zach! Started my policy 3 weeks early, also blamed the closing company for not keeping them updated, even though I personally updated Scott via email. Refused to refund any money and also said they are too busy. Not even a sorry. To add insult to injury, they never sent my cancelation, tried blaming me for not docusigning, I also have that as evidence like the date change. Awaiting my refund now; I'll probably never see the 3 weeks of overpaid premium. Stay away at all costs, they should probably be investigated for unfair business practices."

"This company incorrectly began my policy 3 weeks prior to my closing on my home. I asked Scott McKay to refund me the overpayment they collected from the lender for the time period prior to my owning the home and he refused to do so, blaming the error on the title company for not sending closing docs after closing. Not to mention, my premium just doubled upon renewal. I have since canceled my policy and switched to Kin, which offers a much lower premium and better customer service."