Best Buy 1040 South State Road 7, Wellington, FL 33414

"The inventory for laptops is very low. I was able to eventually purchase something in stock but it was difficult due to several different models by different manufacturers being not in stock and not available by delivery in a reasonable delivery either. This was on Thursday the day before the President's Day sale. There was to be a truck coming with laptops on Saturday but the sales staff had no idea which laptops were going to be restocked. In short, there seems to be an inventory problem at the Wellington Best Buy."

"I’m giving this Best Buy three stars because of my experience there spent a lot of money on a new TV and because of the sales person. Everything got very badly screwed up without going into detail I don’t blame the sales person. I blame upper management at Best Buy however, I do want to say that the individual that installed my TVs his name is Rob …And he turned me back into a Best Buy customer because I was very done with ever going back to Best Buy… everything they got screwed up because of the sales person he made it all happen… he was incredibly knowledgeable, in what he was doing extremely nice and helpful… and because he made everything happen that I was told wasn’t going to happen, I think he’s awesome. … he made me so happy I can’t even tell you thank you, Rob, you are one outstanding Best Buy employee!! If anyone management is seeing this, Rob deserves a raise…"

"I used to love going to Best Buy, it was a place to get the latest and the greatest in electronics and home appliances. These days, it doesn't feel as welcoming as it used to be. Many of the items that are on display are "glued" to the display so you can't even pick them up and try them out. The shift into online shopping had definitely had to do something with the slow down fall of this place. The staff is friendly, which is a plus, but not knowledgeable as they were in the past. Home theater section of this particular store is sad looking and non functional."

"Extremely disappointed in the lack of care and customer service. Before heading to Best Buy on SR7 in Wellington, I call the number listed for this location on Google. The Best Buy representative who answered confirmed the Geek Squad could add additional memory to my computer “all you have to do is go see the Geek Squad in the store, have them help you select the size of RAM needed, pay for it and they can install for you upon paying”. I inquired further on process, pricing, latest time they can provide service. The rep explained the service fee, RAM is additional depending on size purchased & they can install after purchase. She further explained the Geek Squad is available until 9pm for service. So I went to the store. Completely different scenario. First, the Geek Squad rep behind the counter used a rude tone to address us & said if you have a reservation we can assist you. I told her what I was told by the customer service rep, she said you have to make a reservation, drop off the computer, it it came take up to 2-3 days. A completely different story. I understand clients may make reservations & that can adjust a schedule, but clearly telling customers that you can pay & wait while they replace is far from the truth. Either the right hand doesn’t know what the left hand is doing or the local stores are doing what they want vs. what corporate Best Buy has put in place. Regardless Best Buy Customer Service & the local stores need to get in the same page. Additionally this local stores reps need a some lessons in customer service. A little empathy, a smile & sincere tone goes a long way! Not everyone has time available to waste. Best Buy is no longer what it used to be. If they continue to have reps treat customers like they could care less if you go somewhere else or show any care or concern about the customer’s experience, then they too might just find themselves as the next Circuit City -> out of business."

"I was very disappointed with my trip here. I was greeted by the door upon entering then on to the Apple area to look at iPad Pros . Not one person stopped to check if I needed any assistance. It looked to me that all the workers were busy trying to rearrange the store. My opinion that should be done after hours and the customers should come first. A lot of the isles looked very empty. This was a wasted trip coming to this store. Hopefully tomorrow I will attempt another location. Obviously this location didn’t need my business."