Brightway Insurance, The Nick Ward Agency

"After 3 plus years of being with Nick at Brightway, we will no longer be using Nick or his agency. Very poor service. We were told in early 2023 he’d be in touch, if needed, to re-shop, our policy, after our current company merged with another one. It was a clear action for Nick, documented via email. Without any notice, our policy increased by $3,100 a year. I tried to contact Brightway as soon as I became aware of the issue to find a solution. It was impossible to reach Nick by phone and I had to leave messages with their help desk. There was no effort on Nick’s part to assist. In the end, all I got was an email giving me another high policy option (and I know it was high as I’d already gotten multiple quotes from other agencies). Very disappointing customer service after years of being a committed customer. I rarely post but want to help other families avoid this issue as it was a big and unexpected hit to our family’s budget that could have easily been avoided if Nick and his agency had followed up with his customer(s)."

"Sorry but this review comes 2 1/2 yrs of service. It seems you changed my insurance successfully in Jan of this year. However in July I received a note from my bank saying I wasn’t insured. Contacted you. Turns out the policy was cancelled 5/13/23 and no one bothered to contact me the company you referred me to or nick ward. Nothing. Called to obtain another policy and it’s been a week and no call back after 3 phone calls. Looks like my previous insurance kept the remaining of my 1600 dollars as well. Integrity is doing the right thing. Even when no one is watching. I have not found that with Brightway insurance (broker) Still waiting for that call back"

"Nick is friendly, quick to respond and offers competitive rates. I highly recommend him if you're looking for a personal approach without sacrificing costs."

"Outstanding customer service by Hannah Thoni at The Nick Ward Agency. I lost my Home Owners Insurance due to Gulfstream's demise, and Hannah walked me through the steps necessary to secure affordable home owners insurance. And she did it in a week's time."

"Services for insurance quotes were as expected. Need to work on customer service skills to inform clients of coverage they may need and to facilitate a smooth transaction."