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Saxon Business Systems
9150 Philips Highway, Jacksonville, Florida, United States
About the Saxon Business Systems
Saxon Business Systems is a leading store located at 9150 Philips Highway in Jacksonville, Florida. We offer a wide range of business solutions and products to meet the needs of small and large businesses alike. Our store is known for its excellent customer service and knowledgeable staff who are always ready to assist you in finding the right products for your business. Whether you are looking for office supplies, equipment, or technology solutions, Saxon Business Systems has everything you need to keep your business running smoothly. Visit us today and experience the difference that our quality products and services can make for your business.
9150 Philips Hwy, Jacksonville, FL 32256, United States
Opening hours of Saxon Business Systems
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Saxon Business Systems
"These guys have the Worst Customer Service EVER!!!! Always over charging and can never get anyone to issue any credit on my bill! Can also never get anyone on the phone! Sales rep and CSR Manager also never return may calls or emails! THESE PEOPLE OFFER NO CUSTOMER SERVICE!!!!!!"
"Take your business elsewhere. All phone numbers for this business take you to a call center in the Philippines. I don't believe you can get customer service from Saxon anymore. I am simply trying to check on a drum cartridge order and cannot get anyone to help me."
"If you are in Jacksonville, find yourself a different Xerox provider. Don't know if it's just our Jacksonville branch that is terrible or Saxon as a whole but we have had a copier leased thru them for over 5 years and the only time you ever see or hear from them is when they send a new sales rep out to try and upsell you on a new machine. Never come for service calls, Our own IT dept always figures stuff out. The Jax office never answers the phone and wants you to do everything online. We have been trying to get a response to renegotiate a new lease or buyout for a solid year with multiple phone calls and emails and they literally just ignore you. Now we followed the contract exactly to the word for getting the unit returned and still have not heard from anyone. We bought our own machine and will service it ourselves for a 1/4 of the cost and the same level of support."
"My experience with Saxon has been different than what I see below. My rep is Terri Brown. I work with her and her manager Rachel Denney. These two ladies have been nothing be great to me. Go above and beyond to help me. (They know I am very needy) Not once do they complain. Great personalities. If they don't have the answer to one of my questions, they will find it and never leave me hanging. They keep me on track with all milestones including when old equipment as to go back. Service is responsive and if they aren't, one call or email to one of these ladies and the problem goes away. I recommend them. Ask for Terri and Rachel."
"We have a scanner/copier from Saxon. Every once in awhile, the machine requires a service call. Bob Lewis is our service person. He is always friendly and explains what the issue is and how he is going to repair it. For this visit, he had to order the part that had worn out. Although it took 2 business days for the part to come in, Bob did come out first thing in the morning to finish the repair. (He understands that our whole office uses the machine and we desperately needed it working, again.) Thank you, Bob!! Also, along the way, the company sends email updates letting you know the status of your service call (like that your repairman is in route, or that your part has been ordered, etc). This is a nice touch. Thank you Saxon!"
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