The UPS Store,

218 East Bearss Avenue, Tampa, FL 33613

"Jamaican lady(Jeraine I think her name was) by herself on a Monday took care of over 15 people 2 at a time including me. Was calm, kind and respectful through the entire rush while I was waiting. If she isn't a manager she needs to be one. If she is she needs to be a manager of the managers."

"Is there something new going on with management at this store? Been using this location for years and the last 2 times, today and about 1 mo ago, it was so disorganized. Only 2 people working and they were both very overwhelmed and kind of rude. A lot of Amazon returns warrants a better system for checking in items. Perhaps a third person to offset the obvious congestion. I am missing Gabby, who is either not on when I have been there recently or is no longer working at this store. She rocked. I eventually got service but it shouldn't take that long or be that off putting."

"Mitchell has excellent customer service skills. I have been to this UPS Store multiple times. Today I had Amazon returns. When I entered the store Mitchell was already helping a customer who I'll just say was a complicated case. He was being very patient and kind with her but it was taking a very long time. A line ended up forming. I was really impressed with Mitchell remaining calm with a pleasant attitude and doing his job."

"I usually don’t have issues at this location but on my last visit the man working was on the phone until a line formed and then made fun of my partner for having the wrong type of return label. When I clarified what we needed because he said it very quickly and then ignored us he said “I’ll hire you, you listen”. Somehow I don’t think the problem is your employees…"

"UPS always comes in, in CLUTCH, It’s a great little store that has really great customer service and dedicated employee’s that will go Above and beyond for the customer, I have shipped a package yesterday, ADAM Was very nice and polite and help me a lot, And today I had to receive a package Which CODY Was super nice and help me retrieve my package with efficiency And courteous service. So thank you so much ADAM and CODY For a great customer service!"