The UPS Store 1170 Tree Swallow Drive, Winter Springs, FL 32708

"Excellent service from staff (Isaac) at Winter Springs store. Very efficient team, I can always count on UPS deliveries / shipping to arrive on time."

"Absolutely excellent customer service The only UPS store I go to far superior to all others. The store was slammed I had a million Amazon returns and the owner of the store took care of me with a smile and apologized that it took so long. Imagine that. Here I am thinking I'm the bad guy bringing all these returns. If you live in this area this is the only UPS store to go to."

"Disappointed by a non customer service based owner. It's the holiday season and you are upset when people have their own packaging stuff and have to take thirty seconds to place in a box in your store. Loved even better that you tried charging a couple 10+ bucks for a box and two strips of tape to seal. Go to the UPS store in Oviedo. At least there they don't nickel and dime you for a nickel piece of tape. Not do they charge you to use the computer to print the label they just charge you for the page print."

"Location is very convenient. The staff is always friendly, cordial, helpful and professional. The store is always very neat and clean. The variety of services offered are wonderful. My husband and I have been using this location for many years. We do miss the homey touch the UPS Store had and we REALLY miss being able to purchase greeting cards there. Customers always love a place that you can go to and feel that welcoming homey feeling."

"The owner of the store is so rude!!! Upon receiving a package that my father had sent, they told me that my name wasn’t on it. I am not even sure how they created a label at a UPS store without my name being on it but I tried to listen and be understanding but the owner approached me with extreme anger and was very rude to me. Despite my attempts to explain the situation and apologize, he continued to argue and even kicked me out of the store when I had to drop off a package from Amazon. I wasn’t being disrespectful and didn’t even raise my voice. As a customer, I was shocked and disappointed by the owner's behavior. I informed the owner that I would be filing a complaint with UPS, he was so sure that nothing will get done about it that he proudly handed me his business card. I called UPS and explained what happened then I was pleased to learn that UPS treated my complaint as an urgent matter. It is important to note that, regardless of whether or not someone is the owner of a store, it is never okay to yell at customers or kick them out for no reason. Even if someone has done something wrong you can explain to them the mistake but yelling, arguing and kicking customers out is extremely inappropriate. Other reviewers have also mentioned issues with the attitude of staff at this location, which is a serious concern that needs to be addressed."