The UPS Store,

13876 Southwest 56th Street, Miami, FL 33175

"I just came in today to return a package and why is it so hot in there? I felt like I just left a sauna. Never wanted to leave an establishment quicker. I feel even worse for the workers who have to sit through that for multiple hours. This better be fixed by the next time I return or I am never coming back. At least the customer service was good."

"This is the second time that I have been “helped” by Aaron. I come to this store all the time to return Amazon merchandise. He is the only employee that has required an envelope or box for some items that I have brought without a box (Amazon says no box needed). Ironically, Aaron wears a tag that says “his customer service superpower is friendliness” and I’ve never seen him crack a smile or make eye contact with a customer. He is condescending, repeating “ma’am” every other word and just plain rude. I have only received smiles and good customer service from the rest of the staff. It is regrettable that you have someone that brings down your store in this way. He should receive some additional training in customer service."

"I love coming to this UPS STORE because the customer service is beyond excellent all the time. I've been helped by every staff that works there. Briannah, Ernesto, Emily, and Laurie. All I have to say is what an amazing team they truly work together to get the job done. All my packages and next day shipping get to their destination on time."

"Best coustmer service ever!!! I had this super sweet curly headed girl with tan skin. She deserves a raise or bonus from how quick and efficient she is. I'll definitely come back when I need to make another return."

"Customer service isn’t the best. I walked in and waited in line. Once I saw someone available behind the counter I walked up to find a young tan girl with curly hair scowling, looking down and murmuring under her breath, when her co worker said “huh” she said nothing and With out saying a greeting or asking me how she could help me… I just told her what service I needed and she nodded and did her job as unpleasantly as she could. Seems like she’s miserable working there ."