Passion Spirits,

6900 Biscayne Boulevard, Miami, FL 33138

"Very disappointed with the customer service. Placed 2 orders within days of each other. Received one order, minimal tracking info. Had to send it to a family member’s home bc they couldn’t (wouldn’t?) deliver to my zip code. Got about 10 mins notice…no one was home so we had to track down a neighbor to accept delivery. The second bottle was delivered with zero tracking, zero notice, just a note left in the door to pick it up at a local UPS location. They sent the wrong bottle. It was a Christmas gift, and they couldn’t get the correct one here in time…so they just cancelled the order. Instead of sending it so we could gift it asap after Christmas, they cancelled it. They refunded my money and told me to keep the bottle they sent, but he already has that bottle. I won’t order from them again."

"I had to re-write my review due to the actions that were taken by Passion post-review. They did me a solid by getting me the product I ordered and in quite creative fashion. I would recommend them given how they were able to pull it off. I will say though, be patient. It took about 2 months for them to get me what I ordered but they came through. I also recommend following up if you don't hear from them after a few weeks."

"I have seen many improvements compared to the last time I made a purchase (long time ago). Starting with the main site, looks pretty nice and friendly! Also, my purchased order arrived in time as I expected. Great comeback!"

"I have had the absolute worst experience ever with this company. They do not communicate with customers, the shipping information is subpar, and you are never given a delivery date, but you are expected to be home to receive the pkg you don’t know is coming. The only way i found out it was out for delivery is when I looked at the minimal tracking information and saw that a delivery was attempted at 10:30 pm (I was home so I don’t believe them, not that I would have answered my door at 10:30 pm). No note stating they attempted delivery was left on my door and after two calls to customer service I was told they don’t know when it will be delivered again, it could be one day or two and I should just wait and see. So passion spirits, i should just sit home and wait to get my package when you never provided me a delivery date? Additionally, shipping said 2-8 days, I am over two weeks now in the shipping process and I still haven’t received my purchase. I buy specialty bottles from around the world and I have never had an issue like this. This is definitively my last purchase with this company."

"After a friend brought back a bottle of Hibiscus Gin for me from a trip to the Keys I was immediately hooked (and hooked a few neighbors, in turn, after making them some cocktails!). That bottle didn't last long and I was greatly relieved I could have them shipped to my home in New Jersey. Ordering was easy, timely, and overall a perfectly-smooth experience. Will 100% be ordering from Passion Spirits again in the near future (the weather is warming, and Hibiscus Gin is the basis for many summery drinks!)"