The UPS Store

"I usually go to the UPS store down by Baker hospital but I had to stop at this one yesterday which was the second time in about a month that I had to go to this one. I have to say I was shocked at how rude they were. I know one guy is the owner and I’m not sure about the other associate that was there but they were both there the last time I was there and they were both rude and snotty to people. The one guy who I’m assuming is an owner was very argumentative with me about second day shipping. I ship 2 to 3 times a week from UPS and I know that second air is typically between 12 and $14. Sometimes a little bit more depending on where it’s going to. He also charged me five dollars for a manila envelope. Usually if I have to ship a document they put it in a real padded envelope for $2.50 at the other UPS store when I questioned him about the envelope and if the legal documents enclosed would arrive in tact since there were metal clips, he rolled his eyes and said we do this all the time. This is the only way we do it. Well, I know that that’s not true! And if it is true, at their store, they should change their practices, because if my documents don’t get to the state of Florida in tact, I’m going to hold that UPS store responsible! The other associate was rude to a guy who came in without his UPS box delivery slip/tag. The guy has a box there and had something delivered and just wanted to get his stuff. He had a drivers license but the associate would not accept it saying that he had to have the slip. Well, I know that to not be a fact, because I always pick things up without the slip because my neighbor will often tell me if something came to my house, and I stop at the UPS store on my way home from work. I just show my drivers license and I have an account on file because I have a box there and so they get to know me. They’re an extension of my business. But the way that the guys treated the customers at that UPS store is horrible! Just go to a different UPS store!"

"Not a customer friendly store. What a waste of time. emailed a label per their website directions to Their Store. Got There, Stood in line for a while. when it was my turn. I told the man I had emailed them a label for shipping. he asked me where I sent it. I told him I sent it to their UPS store per their website directions. he informed me that he does not have access to that, only the manager does. And I need to send it to a different email that is not on their website."

"A short man with a black shirt grey hair and glasses was EXTREMELY rude. He is lucky he was not wearing his badge because the attitude that was given to us was unnecessary. No instructions were given to us about what to do and yet he had the nerve to get mad at us for trying to figure things out ourselves. He had no decorum. I feel bad for the customers and especially the employees that have to deal with this man. DO BETTER and BE BETTER."

"Terrible rude staff. Wouldn’t help the costumer before me and was so rude to him and then as so rude to me. Wanted to ship on a UPS account but said they couldn’t because they don’t have access to UPS. Aren’t they ups store?! Then was very rude. Never going there again."

"Under no circumstances should you ship any package of remote value from this establishment. My mother paid $373 to ship a mirror that has been in my family for four generations. Vintage from the 1800s. They personally packaged it and put it in a fragile box. In the end, none of that mattered and the package was handled incredibly poorly. It arrived in a broken box and completely shattered. When I called and spoke to a manager I received nothing of value. There was no customer service, respect, or care that a priceless family heirloom was completely destroyed by their own hand. I was told I would have to wait weeks to get UPS to come out an evaluate, and even after that we would only be getting the payment of shipment returned. It will likely cost hundreds to get this mirror restored. My disappointment is immeasurable. Stay far away."