The UPS Store,

7935 Airport-Pulling Rd Ste 4, Naples, FL 34109, United States

"I just had to return something to Amazon. Was not sure about packaging. The gentleman that waited on me was so polite and helped me finish packing it. I was very impressed with the service"

"I went in to send a card and a small package on September 9. Space I asked the clerk to ensure a small package for 100 bucks I paid and left. My niece got the car but they didn’t get the package. I went to go look for the tracking number and realize that when I got my car detailed on that Monday that they must’ve thrown the receipt away. So I went the next day to see if they could find the receipt without a tracking number, and the gentleman said no, I have worked in retail so I know they can find it eventually so I went back today and spoke I believe to the manager she was nice and after a few minutes she found the receipt and printed it for me and said there was no way to track my package. I said I didn’t understand that because I actually told the guy to insure it for 100 bucks and they said we don’t insure those things that are that small. The gentleman was nice he’s young but it’s all the fact that they didn’t do what I asked them to do and now I can’t find the package which was a birthday present for my niece who turned 18. The bracelet is not worth a lot of money. The bracelet was a sentimental gift for me to her that I’ve had since she was born There was also a 100 bucks cash in the card. Don’t go here. There’s dad obviously doesn’t know what to do for certain things and I specifically asked for service and didn’t get it and I didn’t realize I didn’t get it until it was too late now the bracelet is God knows where. And my niece did not get her to gift. I asked the if there was any other recourse to find the package and she sent me to the post office which was a wild goose chase because the post office has no idea. Save yourself some problems and go to the store on Pine Ridge. They’re much better with customer service."

"I went on Saturday, August 19th, 2023 and needed help with several items, an email download and printed, envelopes purchased and something mailed. While I was there a couple from New Jersey had items they needed packaged up and sent. Brendan waited on all of us and was super helpful, knowledgeable and polite. The couple from New Jersey were so appreciative and asked Brendan to come home with them to help with the electronics in their house they don't know how to figure out!! Great young man and a great experience!! Thanks Brendan!!"

"Great experience today shipping my package, the staff at this location is friendly and helpful. I have a UPS store much closer to my home but drove a few extra miles after a receiving poor service there recently. I’ll continue to drive to this location because of the staff."

"Dave was great. He helped me pack and shop a large pile painting to one of my collectors in Texas. Mary LaGarde Studios"