The UPS Store,

1435 E Venice Ave Ste 104, Venice, FL 34292, United States

"Walked in the store with two drop offs, and one package to ship out. The two woman working were rude not only to me, but to another customer as well. The store was not clean. For the package I was shipping out to an address I have shipped to before, I was told it was not in the system. When I said I know for a fact it's in there, I was immediately dismissed. I explained I work at an UPS store out of state and have shipped there multiple of times, and again I received a very rude response. Also, something else I found surprising is that they have an employee "Tip" jar on the front counter. It's worth driving a little further to another store!"

"WORST Customer service experience I have had at ANY establishment since moving to Venice 6 months ago -- and from the manager no less. If you have a return, DO NOT consider this location a viable option."

"Bad experience. Was charged $7.34 for a 12x12x6 cardboard box. I paid this exorbitant price without hesitation and realized how much I was charged only as I walked out the door. I immediately went back to the counter and asked to return the box. I was told there are NO RETURNS OR REFUNDS. I called the owner and left a message and got no response. Are you kidding me?"

"Charged me over $50.00 for next day delivery. Told me if it did not arrive on time the full amount would be refunded. Sent 7/27/23. Did not arrive till 8/1/23. I have called 4 times. I have been told check was being mailed to me. Last two times I checked they took my Information and said they would look into and call back. Never have and never received refund. Awful way to run a business."

"I had a passport picture taken and the background in the picture was gray. The passport office requires a white background. I went back and had the picture retaken and the background was partially gray. I sent the picture in for a passport renewal and the picture was rejected. I got my money back. Each time my picture was taken it took about an hour for the employee to fuss with the machine and it still came out wrong. I don't know if your machinery is not capable of processing an acceptable picture or the employee was not properly trained on how to use it. It should not take that long to produce a picture and especially a picture that is not acceptable. I wasted two hours just standing around and still didn't get what I paid for."