The UPS Store
5415 Lake Howell Road, Winter Park, Florida 32792
About the Business
The UPS Store at 5415 Lake Howell Road in Winter Park, Florida is a one-stop shop for all your shipping, printing, and business needs. Whether you need to send a package, print documents, or purchase office supplies, this location has you covered. With friendly and knowledgeable staff ready to assist you, The UPS Store is the perfect place to handle all your finance and store needs in one convenient location.
Photos
Contacts
5415 Lake Howell Rd, Winter Park, FL 32792, United States
Opening hours
Monday:
08:00 - 18:30
Tuesday:
08:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - 18:30
Saturday:
09:00 - 15:30
Sunday:
Closed
Reviews
"UGH! I will never ever use this UPS store again. I came in here and asked if I could have packages sent here without a rental box. I was told that I could, but my name and number and c/o The UPS Store needed to be on the box. Great. I had a box sent, picked it up for the $10 fee and went on my way. Two months later I have a very important parcel arriving, same sender. He labels it the same way, sent it from the same facility, and the person who was working that day turned my box away. Where is it now? No one knows. Will it ever reach me? Again, don't know. This person who got the mail and way turned my box away told me it was because he didn't recognize the name of the sender. (Not because it was shipped by USPS. That was not his first excuse) Never mind that it had C/O The UPS Store emblazoned on the box. Never mind that my name and number were on it. Refused to take any personal responsibility. Never apologized. And never did anything to try and make it right, absolute cowardly shirking of responsibilities. Then he has the audacity to tell me that they only do that 'sometimes' as a 'courtesy.' Oh, do you always charge $10 when you are doing something as a courtesy? If you tell someone they can SHIP BOXES TO YOUR STORE do not send the box away. For the laziness of not collecting this single box not only have they missed out on any future money they would have gotten from my shipping and package collecting, they have caused me a huge amount of hassle and loss. Update: Just called and talked to the 'manager' who told me that they only accept packages mailed from other UPS stores to the UPS store in Winter Park. I mean, let's put aside the that they did accept a USPS box before, let's put aside that it was addressed 'C/O the UPS Store' meaning that they aren't intervening on my mail. It was addressed to their store, but maybe if you ONLY accept UPS packages then don't you think that something you should tell someone when they come and ask about having a package shipped there? Again, no personal responsibility, no apology, no admitting of any wrong doing what so ever. Horrible. This is one of the worst experiences I have ever had with a store. I guess, it's a sign of the times. Anyway, they've lost my business. I would avoid at all cost and go somewhere else. They will lose your package here, they won't accept any responsibility. Not the way to run a business unless you intend to run it into the ground. Is it really so hard to say, "I'm sorry, we made a mistake. We should have said that we only accept mail from other UPS stores and that's our bad."? Is that really that hard? Except I'm about 95% certain now that is just the excuse they are clinging to in order to avoid taking any responsibility what so ever."
"Been going to this UPS store for years. Best one in town. Friendly people always willing to help."
"This is the best UPS I have visited. Joel was extremely helpful and runs this place very professionally. Thank you!"
"The staff at this location are terrific! Always happy to see me, and excellent service. I so appreciate them -- they DO go out of their way to give SUPERIOR customer service!"
"This UPS store is the best! I have been going here for years for various returns, print requests and packages to be mailed out. It feels like a true family friendly neighborhood community. The employees who work there are beyond kind and friendly. They go above. When I come in with my little ones they take it upon themselves to show them how the mail works. It’s truly a magical experience for them. Joel and Paul have both specifically done this. Joel, Paul and Alene are always SO helpful in answering my questions and helping me. They are also QUICK! They are so efficient in this store light a well oiled machine. I wouldn’t normally review about a UPS store but I feel this is more than just a UPS store. I feel happy going there and that my experience will be easy, friendly and quick. Thank you, Winter Park UPS! Highly recommend this location for all your mailing and return needs ⭐️⭐️⭐️⭐️⭐️"
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